Director, Workforce Management

Job Summary

We are seeking a leader for our Workforce Management team to join our team in Richmond, VA or any location near an McKesson Medical Surgical (MMS) distribution center.

This position will be responsible for designing and implementing our workforce management solution. The position is the decision maker for the planning, project management oversight, and implementation of the project as well as ongoing administration of the program.

Key Responsibilities :

Strategic Leadership :

Develop and implement network-wide workforce management strategy

Lead WFM teams in forecasting, scheduling, and real-time management across multiple distribution centers.

Partner with senior leadership to align labor planning with financial and operational targets.

Serve as a thought leader in workforce strategy, contributing to labor initiatives and transformation efforts.

Forecasting & Planning :

Oversee long-term and short-term labor forecasting models using historical data, seasonal trends, and predictive analytics.

Collaborate with Finance and Operations to support budgeting and headcount planning.

Integrate AI / ML models to enhanced forecasting accuracy and responsiveness to demand fluctuations.

Scheduling & Optimization :

Ensure efficient scheduling practices that balance labor costs with service level goals.

Implement tools and technologies to automate and optimize scheduling processes.

Design scalable scheduling frameworks adaptable to future growth and automation.

Performance Monitoring :

Establish KPIs and dashboards to monitor workforce performance and productivity.

Drive continuous improvement through data analysis and actionable insights.

Benchmark performance across sites to identify best practices and standardize excellence.

Technology & Systems :

Evaluate and implement WFM software solutions.

Ensure system integrity, data accuracy, and user adoption across the organization.

Compliance & Governance :

Ensure adherence to labor laws and internal policies.

Maintain documentation and audit readiness for workforce-related processes.

Team Development :

Lead, mentor, and develop a high-performing WFM team.

Foster a culture of accountability, innovation, and collaboration.

Minimum Requirements

4-year degree in business or related field strongly preferred, or equivalent experience

12+ years in workforce management or operations

5+ years experience leading teams and projects in a large, complex company

Excellent verbal and written communication skills

Ability to engage and influence people across the organization

Effective time management and multitasking skills

Experience with enterprise WFM platforms (Kronos, ADP, Reflexis, Blue Yonder)

Strong analytical skills with proficiency in tools like SQL, Power BI, or Tableau.

Preferred Skills

Lean or six sigma certification

Risk and planning analysis

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We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$111,200 - $185,300