Priority Customer Success ManagerSalt Lake City

Priority Customer Success Manager

LearnUpon is looking for a Priority Customer Success Manager to join our team. This is a hybrid role, working 2-3 days per week from LearnUpon's Salt Lake City office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City, and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative, and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). We're proud of our success and we're humble and hungry to achieve more.

We're growing our Customer Success team to keep pace as more customers sign on. We need to hire a curious and self-motivated individual to work with our Priority team managing a large group of customers at scale.

By championing simple, learner-centric experiences and results-focused support, we make it easy for businesses to deliver learning that impacts what matters : performance, retention, and growth. LearnUpon Customer Success works directly with customers to understand the results they're seeking and craft solutions that help deliver them.

What Will I Be Doing?

• Triage and respond to customer queries in a timely way.
• Focus every interaction with customers on the results they need from LearnUpon and how we can help them discover, deliver, measure, and materialize those results.
• Provide a LearnUpon customer experience consistent with our values.
• Communicate on behalf of the team with other teams including Product, Sales, etc ensuring team priorities are communicated and the feedback loop back to the team is complete.
• Proactively reach out at scale :
• Brainstorm in group discussions around outreach campaigns.
• Take lead on tasks related to outreach initiatives.
• Work on team projects that deliver consistent improvement to our practice and directly impact the company's bottom line.
• Provide support internally and externally :
• Work with the Priority team management to keep the team on track with goals / targets.
• Identify opportunities for customers to expand the value they get from LearnUpon.
• Develop a personal career path that includes continuous learning.

What Skills Do I Need?

Don't worry if you don't tick every box in order to apply, we're always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not Required But Considered A Big Plus

Why Work With Us?

What Is The Hiring Process?

Our typical process generally works as follows :

LearnUpon is an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.