Talent.com
Director, IT (Telecom) - REMOTE
Director, IT (Telecom) - REMOTEWashington Staffing • Everett, WA, US
serp_jobs.error_messages.no_longer_accepting
Director, IT (Telecom) - REMOTE

Director, IT (Telecom) - REMOTE

Washington Staffing • Everett, WA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
job_description.job_card.job_description

Director Of It (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

Strategic Leadership

  • Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
  • Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
  • Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
  • Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
  • Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.

AI-Driven Contact Experience & Digital Engagement

  • Lead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis.
  • Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions.
  • Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions.
  • Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels.
  • Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains.
  • Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction.

    • Operations, Engineering & Service Excellence

  • Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents.
  • Ensure high reliability, availability, and performance across all communication and engagement platforms.
  • Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues.
  • Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience.
  • Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement.

    • Security, Compliance & Risk Management

  • Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements.
  • Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms.
  • Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities.
  • Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment.

    • Leadership, Culture & Talent Development

  • Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists.
  • Foster a culture of innovation, collaboration, and accountability focused on measurable business impact.
  • Encourage continuous learning and exploration of emerging AI, automation, and identity technologies.
  • Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes.
  • Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils.

    • Job Qualifications and Skills

    Education

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).

    • Experience

  • 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership.
  • 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents.
  • Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics.
  • Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models.
  • Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions.
  • Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations.

    • Technical Expertise

  • Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms.
  • Experience with AI, automation, workforce management, speech analytics, and CRM integrations.
  • Familiarity with digital identity, authentication, and secure document workflow platforms.
  • Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries.

    • Leadership & Interpersonal Skills

  • Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.
  • Exceptional communicator skilled at influencing across technical, operational, and executive teams.
  • Proven track record of vendor and stakeholder management at enterprise scale.
  • Strategic thinker focused on innovation, resilience, and customer experience excellence.
  • Passionate about delivering trusted, human-centered, and technology-enabled communication experiences.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL

  • Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
    • serp_jobs.job_alerts.create_a_job

    Director It • Everett, WA, US

    Job_description.internal_linking.related_jobs
    Director, IT Infrastructure

    Director, IT Infrastructure

    Holland America Line Inc • Seattle, WA, United States
    serp_jobs.job_card.full_time
    Holland America Line has been exploring the world since 1873.Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guest...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director, Cloud Infrastructure & Greenfield Innovation

    Director, Cloud Infrastructure & Greenfield Innovation

    Oracle • Seattle, WA, US
    serp_jobs.job_card.full_time
    A leading technology firm is seeking a Director of Engineering to build and scale their team within the Autonomous OCI initiative. The candidate should have at least 4 years of management experience...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Technology Platforms & Applications

    Director of Technology Platforms & Applications

    Cooley LLP • Seattle, WA, United States
    serp_jobs.job_card.full_time
    Director of Technology Platforms & Applications.Cooley is seeking a Director of Technology Platforms & Applications to join the. Technology Platforms and Applications.The Director of Technology Plat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director, Cloud Networking & Infrastructure

    Senior Director, Cloud Networking & Infrastructure

    Ll Oefentherapie • Seattle, WA, United States
    serp_jobs.job_card.full_time
    A leading technology company is seeking a highly experienced Senior Director in Seattle to lead strategic Networking Initiatives within Oracle Cloud Infrastructure. Responsibilities include overseei...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Director, Cyber Recovery - REMOTE

    Director, Cyber Recovery - REMOTE

    Molina Healthcare • Everett, WA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    The Director of Cyber Recovery will oversee and manage Disaster Recovery related to the Information Technology (IT) organization's technology services to all customers working closely with the Netw...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director, IT Internal Audit

    Director, IT Internal Audit

    Databricks • Bellevue, WA, United States
    serp_jobs.job_card.full_time
    While the Bay Area is preferred, we will consider candidates in other locations.Databricks is looking for a Director, IT Internal Audit to lead our global IT audit team. In this role, you will be ac...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director, IT

    Director, IT

    Nautilus Biotechnology • Seattle, WA, United States
    serp_jobs.job_card.full_time
    At Nautilus, we have a big and important mission : improve the health of millions by unleashing the potential of the proteome to accelerate drug development and enable a new world of precision and p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Director Information Technology

    Senior Director Information Technology

    Bezos Academy • Seattle, WA, United States
    serp_jobs.job_card.full_time
    Senior Director Information Technology at Bezos Academy.Lead the enterprise-wide design, delivery, and execution of IT systems and services that power the organization’s mission, including operatio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Elections Information Technology (Division Director - Technology)

    Director of Elections Information Technology (Division Director - Technology)

    King County • Seattle, WA, United States
    serp_jobs.job_card.full_time
    Join King County Elections as the.DIRECTOR OF ELECTIONS INFORMATION TECHNOLOGY.King County Elections (KCE) seeks a dynamic and visionary leader to serve as our. Director of Elections Information Tec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales Director - IT Services & Staffing

    Sales Director - IT Services & Staffing

    Chateck Inc • Bellevue, Washington, United States
    serp_jobs.job_card.full_time +1
    Role : Sales Director – IT Services & Staffing Location : Remote | Hybrid | Onsite – Seattle, WA Type : Full-time | Contract | Part-time Let’s shape the future together at The AES Group! Why Join Us? ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Technology

    Director of Technology

    The Bush School • Seattle, Oregon, USA
    serp_jobs.job_card.full_time
    Founded in 1924 and inspired by John Deweys philosophy of progressive education The Bush School is Seattles only independent K-12 school serving 745 students. The mission of The Bush School is to sp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of IT Business Development (Olympia, WA)

    Director of IT Business Development (Olympia, WA)

    CGI • Bellevue, Washington, USA
    serp_jobs.job_card.full_time
    Culture flexibility and purpose.By playing this video you consent to Google / YouTube processing your data and using cookies. CGI is seeking a dynamic enthusiastic and driven technology consulting lea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Information Technology (Bothell)

    Director of Information Technology (Bothell)

    WideNet Consulting Group • Bothell, WA, United States
    serp_jobs.job_card.full_time
    WideNet Consulting Group has a full-time opportunity for a.Only local candidates will be considered!.The Director of IT is responsible for all corporate information technology activities, including...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted
    Senior Enterprise Account Director - Remote

    Senior Enterprise Account Director - Remote

    Lumen Technologies • Seattle, WA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A leading telecommunications company is seeking a Senior Account Director to identify and develop new enterprise sales opportunities while ensuring customer satisfaction. The role requires 10+ years...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    VP, Digital Infrastructure Investment Banking (Remote)

    VP, Digital Infrastructure Investment Banking (Remote)

    Agentis Capital • Seattle, Washington, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A leading financial advisory firm is looking for a Vice President in Investment Banking focused on Digital Infrastructure. The role involves leading a North American financial advisory practice, dev...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director, AIML Platform

    Director, AIML Platform

    Visa • Bellevue, Washington, USA
    serp_jobs.job_card.full_time
    The Artificial Intelligence and Machine Learning (AI / ML) Platforms team is building the next generation of scalable and responsible AI / ML infrastructure and services to power products that solve re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Account Director, Data Centers (Seattle)

    Account Director, Data Centers (Seattle)

    Hitachi ABB Power Grids • Seattle, WA, United States
    serp_jobs.job_card.full_time
    Account Director, Data Centers (Seattle).At Hitachi Energy, we’re not just powering the grid—we’re transforming it.As a global leader in energy solutions, we’re driving the future of grid integrati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Global Director – Technology Vertical

    Global Director – Technology Vertical

    Expeditors • Bellevue, Washington, USA
    serp_jobs.job_card.full_time
    The Global Director - Technology Vertical will be responsible for developing and implementing a comprehensive global strategy specifically designed for technology-sector clients.This role combines ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted