Business Loan Servicing Specialist

Overview

The loan servicing specialist is responsible for providing primary support to internal and external customers over the telephone and email along with analyzing, researching and processing semi-complex transactions to include loan payoffs, daily report review, collateral tracking, participation loan payments.

Compensation : Minimum $ 21.08

Maximum $ 30.11

Placement in the pay scale will be determined by experience and qualifications.

Responsibilities

• Provide support to internal and external customers over the telephone and email utilizing professional phone etiquette and business communication skills; handle escalated servicing calls and inquiries to successful resolution.
• Process loan payments, incoming wires, escrow disbursements, and advances for all loan types.
• Analyze general payment discrepancies; facilitate general problem solving for internal and external customers, and ensure accuracy of the corrections in a timely manner.
• Ensure appropriate collateral documentation is received, filed, and maintained, by monitoring tickler reports; follow-up on pending documentation, which may require calling title companies, researching UCC's filings and collecting insurance.
• Calculating payoff statements upon request, determine release fees, prepayment fees and other outstanding fees to be included in payoff statement.
• Post payoff transactions accurately to the loan system and process all paid off / closed loan files per department procedures.
• Process the release or all types of collateral and supporting services.
• Review and analyze daily reports and clear exceptions.
• Perform file maintenance activities, i.e. automatic payments, tax registration and UCC filings.
• Assist in processing participation and government guaranteed loan transactions. Ensure accurate balancing, reporting and remittance.
• Setup / maintain business physical and electronic loan files as needed.

Qualifications

Please note that a job description does not in any way identify ALL functions and / or responsibilities of the role. The position will support and / or provide service or value where needed.

Education / Experience / Certification :

Physical Considerations :