Overnight Front Desk Attendant 11p-7a Part Time
Hotel Royal OakRoyal Oak, MI, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionCalm under pressure and comfortable working solo Friendly, detail-oriented, and proactive Able to manage basic drink preparation and multitask across hospitality and service roles Previous hotel front desk or hospitality experience preferred Minimum 1 year of experience in a front desk, hospitality, or customer service role Strong communication skills (verbal and written) and a professional, calm demeanor Comfortable working independently and making judgment calls during overnight hours Proficient with technology; prior experience with hotel PMS systems (e.g., Mews) is a plus Ability to multitask—must balance guest check-ins, phone calls, bar service, and morning prep efficiently Basic knowledge of bar service and Michigan alcohol service laws (TIPS certification is a bonus) Must be able to lift up to 25 lbs (breakfast setup, moving supplies, restocking beverages) Excellent time management and attention to detail, especially when performing nightly tasks and logging activity Dependable and punctual with reliable transportation for late-night / early-morning shifts Experience in boutique hotel environments or independent properties Familiarity with point-of-sale systems (Toast or similar) Previous overnight or third-shift work history Interest in hospitality, local culture, and guest experience Must be 18 years or older to legally serve alcohol in the state of Michigan Must pass a background check Available to work weekends and holidays as needed Competitive Pay – $18 / hour with opportunities for performance-based increases Bi-Weekly Paychecks – Because who doesn’t love a Friday payday? Flexible Scheduling – Consistent overnight hours perfect for night owls or those balancing other commitments Paid Training – Learn our systems, tools, and guest service standards in a fun and supportive environment Team Culture – Work alongside a small, passionate team that cares about guest experience and each other Staff Discounts – Enjoy discounted stays & lobby bar perks Growth Opportunities – Be part of a growing independent hotel brand with room for advancement into operations, F&B, or management roles Make a Difference – As the overnight go-to, your attention to detail and warm welcome help shape the entire guest experience
Front Desk Attendant – Overnight Shift (11PM – 7AM)
Hotel Royal Oak
As the overnight face of Hotel Royal Oak, the Front Desk Attendant is a calm, capable multitasker who ensures the hotel remains welcoming, efficient, and secure throughout the night. This role blends hospitality, light F&B service, and early-morning prep duties—all while being the first point of contact for late-night guests and early risers.
Key Responsibilities :
- Guest Services & Check-Ins :
- Greet late-arriving guests with warmth and professionalism.
- Efficiently manage check-ins, check-outs, and reservation adjustments using our PMS (Mews).
- Provide local area information, directions, and respond to guest requests in a friendly and proactive manner.
- Lobby Bar & Drink Orders :
- Prepare and serve a limited menu of alcoholic and non-alcoholic drinks upon request from the Hi-Fi Lounge after hours.
- Ensure guests consuming alcohol are of legal age and monitor consumption in accordance with hotel policies and Michigan Liquor Control Commission guidelines.
- Deliver drink orders to approved common areas such as the Bridge Pool Lounge, fire pit, and guest rooms when requested.
- Phone & Communication :
- Answer hotel phone lines promptly and professionally, directing calls or taking messages as needed.
- Respond to Akia guest messages and relay information or escalate to management when appropriate.
- Security & Monitoring :
- Conduct periodic property walks to ensure safety, cleanliness, and noise levels are appropriate.
- Lock down and secure guest-only areas at designated times (e.g., fire pits or Pavilion).
- Morning Breakfast Prep :
- Set up complimentary morning offerings in the lobby by 6 : 30AM, including coffee, pastries, and breakfast snacks.
- Maintain a clean and appealing presentation throughout breakfast service.
- End-of-Shift Reporting :
- Log nightly activity, guest interactions, maintenance issues, and F&B sales.
- Reconcile the POS and complete shift reports for handoff to the morning team.
Ideal Candidate Traits :
Requirements
Required Skills & Qualifications :
Preferred Qualifications :
Additional Requirements :
Benefits
Benefits of Working at Hotel Royal Oak
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Front Desk Attendant • Royal Oak, MI, US