Information Technology (IT) Associate (Boston)

ABOUT THE POSITION

DMGroup is hiring an IT Associate for its Product Development team. The IT Associate position offers an opportunity to play a critical role in fulfilling our firms mission to improve public education.

Are you a curious problem-solver who loves to switch between hands-on tech support and firmwide projects? This is a unique hybrid role where you'll be the go-to person for our team's day-to-day IT needs while also playing a key role in advancing exciting special projects, including projects involving AI. You'll be a vital part of a fast-paced, highly collaborative team, bridging the gap between our core IT functions and future-focused development initiatives. If you're a self-sufficient go-getter who thrives in a dynamic environment, this is your chance to make a tangible impact and grow your skillset and career with a mission-driven company.

LOCATION

This role will be based out of DMGroups headquarters in Boston, MA, with flexibility to work from home up to two days a week based on schedule and team needs.

WHAT YOULL DO

IT Operations & Support

• Achieve high customer satisfaction through the delivery of prompt, friendly, and expert IT helpdesk support for our team, troubleshooting issues with Mac and Windows laptops, peripherals, software applications, and systems access.
• Manage and maintain office network, hardware, software, and cloud infrastructure (Google and Microsoft).
• Work closely with internal team members to resolve more complex issues and improve overall IT delivery, systems reliability, and security.
• Handle new employee onboarding, setting up equipment, and accounts to ensure a smooth start.
• Be highly service-oriented, prioritizing the team's productivity by getting things done quickly and effectively.

Firmwide Projects

Why You'll Love This Role

QUALIFICATIONS & EXPERIENCE

The ideal candidate should have / be able to :

ABOUT DMGROUP

For over 20 years, District Management Group (DMGroup) has been assisting the superintendents and CEOs of school districts and their leadership teams to dramatically improve public education for all students.

District Management Group provides school systems with superior strategic insights and tactical solutions to the most pressing challenges facing school system leaders today. In addition to direct consulting, we research and publish on best practices and develop technology solutions to help district leaders implement and sustain reform. Through our consulting, research and technology solutions, we are recognized as thought leaders in national conversations on education reform including the areas of strategic planning and resource allocation, human capital including pay for performance, special education and struggling students, and in stakeholder engagement.

We are an equal opportunity employer, and we encourage applications from all individuals regardless of age, gender, race, ethnicity, religion, sexual orientation or physical ability.