Supervising IT User Support Technician

ABOUT THE POSITION

The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies.

The Riverside County Assessor - County Clerk - Recorder is seeking to fill an Supervising IT User Support Technician located in Riverside.

The incumbent will supervise a team of IT User Support Technicians that provide hardware and software support to ACR this position the supervisor monitors assigns and evaluates the work of staff; trains and mentors employees; addresses performance issues and participates in the employee selection process .

Competitive candidates will exceed five years of progressive job-related IT Field Support or IT Help Desk experience within the last six years including over two years of lead or full scope supervisory experience.

The department desires candidates with experience in Fresh Service Systems Center Configuration Manager (SCCM) In-Tune Active Directory / Azure AD networking knowledge (DNS DHCP VPN WiFi trouble shooting) and automation.

This position requires driving to all County of Riverside locations to perform in-person on-site work.

Meet the Team

The Assessor - County C l erk - Recorder has a staff of over 375 employees located in offices throughout Riverside County. The Assessor is responsible for locating identifying and valuing all taxable property in Riverside County. The Recorder is responsible for providing the public with constructive notice of private acts and creating and maintaining custody of permanent records for all documents filed and recorded in Riverside County. The County Clerk services range from issuing marriage licenses and performing marriage ceremonies to accepting filings of Fictitious Business Name Statements. The Records Management Archives Program (RMAP) unit provides professional records management services and the Archives Program provides public access to the history of Riverside County.

EXAMPLES OF ESSENTIAL DUTIES

Supervise assign review and evaluate the work of staff performing user support technician and related work; plan organize and provide opportunities to develop and maintain job-related competencies.

Receive log and route user calls for assistance or repair; monitor trouble call / resolution information; follow-up on and report aged calls to ensure timely response.

Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and equipment errors and coach users in correcting reported problems.

Inform and train users in equipment and software operation; analyze and make recommendations on response time training design user support needs and customer satisfaction.

Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

Research evaluate test hardware and software products and systems solutions; install configure and test hardware and software; prepare reports or proposals for service.

Carry out security administration by maintaining tables and adding purging and migrating users.

Coordinate equipment deliveries software licensing compliance inventory and asset control.

Consult with users on re-engineering business processes and the use of technology products and services; develop and conduct training in operation and use of hardware and software.

MINIMUM QUALIFICATIONS

Education

Possession of a Bachelors degree from an accredited college or university in computer science computer information systems data processing information management or related field. (Additional qualifying experience may be substituted for the required education on the basis of one year of experience for one year of education.)

Experience

Five years of successful journey level IT job-related experience with two of those years including supervisory or lead duties over staff engaged in technically advanced IT-related work. One year of experience as a Riverside County IT User Support Technician III may substitute for the required experience.

Other Requirements

Possession of a valid California Drivers License

A successful Security Clearance conducted by the Assessors Office.

Knowledge Of

The principles methods and techniques used in the course of work for the IT User Support Technician series; principles methods and techniques of effective supervision; principles methods and techniques applied to IT devices applications and systems; principles of organization and administration; and the principles of documentation and recordkeeping storage and retrieval.

Ability To

Gather and analyze data reason logically draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; effectively supervise subordinates interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff customers other employees and the public; communicate effectively with people at all organizational levels.

Skill In

Supervision coordination and evaluation of the work of assigned personnel; identifying learning needs and overseeing the orientation / training of personnel.

IT-Related Skills

Required : Determining user information needs; installing hardware and swapping out unit / components to meet repair needs; installing software and configuring workstations to established standards; use of Windows GroupWise Outlook and voicemail.

Preferred

Installing maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows GroupWise Outlook voicemail and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC / Network performance diagnostic and tuning tools.

SUPPLEMENTAL INFORMATION

GENERAL INFORMATION

This recruitment is open to all applicants.

If you have any questions regarding this posting please contact Richard Griego at

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here : Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and / or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at : of Education

If using education to qualify or when requested by the recruiter upload a copy of any license(s) official / unofficial transcript(s) degrees and / or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES) or Association of International Credential Evaluators Inc. ( AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency / department head.

General Information

Current County of Riverside and / or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience / education is reflected on your application / resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience :

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Unclear

Experience : years

Vacancy : 1

Yearly Salary Salary : 92554 - 119232