Quality Virtual Support II
Caliber CollisionLewisville, TX, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionHigh school diploma or GED Minimum 5 years related experience Must be able to understand the needs of the carrier and the customer. Advanced understanding and knowledge of repair process / procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory. Detailed knowledge of CCC / Mitchell estimating & “P-Page” logic Excellent verbal & written communication skills Must be at least 18 years of age Multi-tasking; adapts easily to fast-paced environment Personable, friendly demeanor with “World Class” customer service approach to internal and external customers Must be able to sit for long periods of time
Service Center
CSCS TX
Essential Job Duties
- Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
- Communicate findings to service advisors for training and compliance improvement purposes
- Identify areas for GP% improvement through report analysis and estimate review
- Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
- Report and track findings for management
- Comply with all Caliber safety rules, policy guidelines and company standards
- Other duties as assigned
Skill / Requirements
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Quality • Lewisville, TX, US