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Director of Patient Care Services, Home Health
Director of Patient Care Services, Home HealthVisiting Nurse Association of Ohio • Cleveland, OH, US
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Director of Patient Care Services, Home Health

Director of Patient Care Services, Home Health

Visiting Nurse Association of Ohio • Cleveland, OH, US
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Job Description

The Community You Will Join

At h / care, we are passionate about transforming the way home-based healthcare is delivered. As part of our Cleveland home health agency, you will be joining a team that is deeply rooted in the local community, committed to providing exceptional care, and dedicated to building meaningful relationships. Our local h / care team thrives on collaboration, innovation, and compassion, ensuring every patient receives care that is high-touch, high-tech, and built on trust. We foster a welcoming and supportive environment where every team member’s contribution is valued. You’ll be part of a mission-driven organization that prioritizes both the success of our team and the well-being of our patients, making a lasting impact in the lives of those we serve.

The Impact You Will Have

At h / care, we believe every patient deserves compassionate, high-quality care in the comfort of their home. As the Director of Patient Care Services , you will lead the clinical team to deliver exceptional home health services while ensuring compliance with regulatory standards and exceeding patient expectations.

Your mission : Oversee the coordination and delivery of patient care services, ensuring the highest quality and adherence to policies, procedures, and best practices. You’ll collaborate closely with clinicians, referral partners, and operational leaders to streamline processes, support staff, and enhance patient outcomes.

Key Responsibilities

Visionary Leadership & Strategic Direction

  • Lead with Purpose : Take charge of all patient care services, creating strategies that prioritize outstanding patient outcomes while meeting organizational goals.
  • Innovate and Grow : Design programs that elevate care quality and expand services, making a real difference for patients and their families.
  • Build Relationships : Partner with community organizations, referral sources, and healthcare providers to strengthen the organization’s presence and grow your network.

Operational Excellence

  • Own the P&L : Be fully responsible for the financial performance of the home health service line. Know the budget cold, and if we’re off track, clearly articulate why and bring a plan to course-correct or exceed expectations.
  • Own the Workflow : Oversee the entire care process, from planning and delivery to evaluation, ensuring seamless coordination that meets patients' needs.
  • Drive Productivity : Set and achieve productivity goals for your team, ensuring timely visits and on-point documentation. Optimize workflows to streamline care delivery.
  • Leverage Data : Track key performance indicators (KPIs) like patient outcomes and staff performance. Use data-driven insights to make impactful decisions.
  • Embrace Technology : Harness cutting-edge tools like electronic health records to simplify documentation and improve care team communication.

    • Compliance & Quality Assurance

  • Be the Gold Standard : Ensure every patient interaction meets Medicare, Medicaid, and accreditation standards. Conduct quality reviews to keep care delivery compliant and exceptional.
  • Elevate Care : Bring evidence-based practices to the forefront to achieve outstanding patient outcomes while maintaining the highest standards.
  • Mitigate Risks : Address potential challenges head-on, protecting both patients and staff while keeping operations running smoothly.

    • Team Leadership & Development

  • Inspire Greatness : Recruit, train, and mentor clinical staff, empowering them to succeed while building a culture of accountability and growth.
  • Recognize and Reward : Provide regular feedback, celebrate wins, and create an environment where your team thrives.
  • Collaborate and Connect : Foster strong teamwork across clinicians, office staff, and leadership, ensuring everyone is aligned and supported.

    • Patient & Family Engagement

  • Deliver Compassionate Care : Ensure every patient interaction is infused with professionalism and kindness, meeting their unique needs.
  • Educate and Empower : Guide patients and their families through care plans, equipping them with the knowledge and confidence to achieve their health goals.
  • Be the Face of Home Health : Represent your organization at events and within the community, promoting services and advocating for your patients.

    • Your Expertise

  • Education : Bachelor’s degree in Nursing (BSN) or Doctor of Physical Therapy (DPT), Healthcare Administration, or a related field is required; a Master’s degree or advanced certification in Home Health or Leadership is strongly preferred.
  • Experience : Minimum of 5 years in home health care, with at least 2 years in a supervisory or leadership role managing clinical operations.
  • Clinical Leadership : Proven success in managing patient care delivery, supervising interdisciplinary teams, and ensuring compliance with state and federal regulations.
  • Regulatory Knowledge : Deep understanding of home health care requirements, including OASIS, Medicare / Medicaid guidelines, and accreditation standards.
  • Communication Skills : Exceptional interpersonal and communication skills to effectively engage with patients, families, staff, and referral sources.
  • Organizational Skills : Strong ability to manage competing priorities, ensure timely documentation, and maintain compliance with deadlines and quality standards.
  • Tech-Savvy : Proficiency in using electronic health record (EHR) systems like HomeCare HomeBase to improve care coordination and documentation accuracy.
  • Problem-Solving : Skilled at identifying and resolving clinical and operational challenges, driving process improvements, and enhancing team performance.
  • Team Development : Ability to mentor and support clinical staff, fostering collaboration and a culture of continuous improvement.
  • Patient-Centered Approach : Passionate about delivering high-quality, compassionate care that prioritizes positive patient outcomes and builds trust with families.

    • Your Work Environment

  • Location : Primarily based in the office, with frequent opportunities to work in the field by conducting patient visits, supporting staff, and building relationships with referral sources. Travel within the service area is required.
  • Pace : A fast-paced, patient-focused environment that balances direct care oversight with administrative responsibilities and team leadership. Each day presents a variety of tasks, requiring adaptability and quick decision-making to support patients and staff effectively.
  • Challenges : Navigate the complexities of home health care, including regulatory changes, diverse patient needs, and unexpected staffing challenges. Collaborate across teams to proactively address obstacles and maintain high standards of care delivery.

    • How Success Will Be Measured

  • Financial Stewardship : Own the financial health of the home health service line. Monitor P&L performance, know the budget in detail, and proactively address any variance with clear root-cause analysis and corrective plans to meet or exceed financial goals.
  • Patient Outcomes : Ensure delivery of exceptional, high-quality care by meeting or exceeding clinical benchmarks, including patient satisfaction, functional improvement, and hospital readmission rates below the national average.
  • Regulatory Compliance : Maintain 100% compliance with Medicare, Medicaid, and accreditation standards, passing all audits with zero deficiencies and ensuring adherence to all policies and procedures.
  • Team Leadership : Build and sustain a high-performing clinical team with low turnover by maintaining a staff engagement survey score of 90% or higher and exceeding goals for clinical training hours.
  • Productivity : Meet or exceed productivity goals by ensuring timely completion of patient visits, same-day documentation, and efficient resource utilization.
  • Operational Efficiency : Streamline care coordination processes to reduce delays in patient admissions to under 48 hours and complete all documentation within established deadlines.
  • Referral Relationships : Strengthen relationships with referral sources by maintaining referral partner satisfaction scores of 90% or higher and ensuring a steady flow of patient admissions.
  • Census Growth : Achieve targets for patient census growth, maintaining a balance between new admissions and continuity of care for current patients.
  • Technology Utilization : Leverage tools like HCHB to optimize care coordination, monitor performance metrics, and ensure 100% EHR adoption among staff for accurate, real-time documentation.
  • Patient Experience : Achieve high HCAHPS scores and maintain a 4-star rating or higher on CMS home health agency ratings by ensuring compassionate, patient-centered care and effective communication.
  • Cost Efficiency : Improve visit-to-cost ratios and reduce the cost per patient episode of care while maintaining high-quality services.
  • Emergency Preparedness : Effectively address staffing shortages, patient needs, and operational challenges within 24 hours, ensuring seamless care delivery during crises.
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    Director Patient Care • Cleveland, OH, US

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