Travel Booking Coordinator

About the Role

We are looking for a Travel Booking Coordinator to support clients throughout their vacation planning and booking process. In this role, you will manage reservations, answer client inquiries, coordinate travel details, and ensure each client enjoys a smooth, stress-free experience from start to finish.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, bookings, itinerary changes, cancellations, and special accommodation requests.
• Provide accurate and up-to-date information regarding destinations, travel requirements, and agency procedures.
• Maintain organized client records and ensure clear communication throughout the planning and booking process.
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
• Resolve concerns with empathy, patience, and effective problem-solving.

Benefits

Travel perks and access to discounted industry rates.

What We’re Looking For

Strong written and verbal communication skills.

High attention to detail and excellent organizational skills.

Ability to manage bookings efficiently and accurately.

Ability to learn new systems and booking tools quickly.