Overview
Live! Hospitality & Entertainment is partnering to create a unique upscale dining experience in North Baltimore at Cross Keys. We are seeking a tremendous General Manager to collaborate with Cece's menu concept, led by James Beard Award Nominee Chef John Suley, focusing on coastal cuisine with Mediterranean influences. The venue will offer elevated options for weekday lunches, seven-dinner week, and weekend brunch and lunch.
MANAGING PARTNER : The Managing Partner serves as the entrepreneurial leader of their assigned business, accountable for driving sales, guest satisfaction, building a strong team, and controlling costs. Managing Partners are eligible to participate in the Managing Partner Bonus Plan.
Responsibilities and requirements below reflect the role as described.
Responsibilities
- Drive Sales : Take ownership of revenue generation, including sales building, group sales, VIP efforts, and other outreach initiatives. Foster teamwork and open communication between operations, marketing, promotions, and sales to achieve revenue goals.
- Lead from the Front : Be present as the face of the business, especially during peak revenue periods (Thu–Sat, sports events, large group or venue buyouts). Represent the venue professionally to the community, marketing partners, sponsors, local businesses, civic organizations, and media.
- Ensure Guest Satisfaction : Deliver energetic, high-quality guest experiences across service, food, beverage, and entertainment. Maintain professional image, facility cleanliness, uniforms, and appearance standards; ensure adherence to company standards for food and beverage; respond to customer service needs.
- Team Building : Build and lead a strong, positive team. Recruit, hire, train, motivate, develop, promote, and when necessary, discipline; ensure team members have the tools and equipment needed to perform their jobs; foster brand pride.
- Controls Costs : Oversee day-to-day operations within company policies, manage costs of goods sold, inventory, labor, and financial reporting; handle contracts with vendors and third-party entertainment; ensure cash security and timely deposits; complete administrative duties in line with policies; ensure safety and compliance training for staff.
Qualifications
Self-motivated, accomplished leader with a proven track record in leading entertainment, food, beverage, and related concepts.At least 5 years of restaurant / nightclub management experience; multi-unit management is a plus. High School Diploma or GED required; bachelor's degree or equivalent in restaurant management preferred.Fluent in English; other languages are a plus. Excellent people management, communication, and listening skills; ability to lead a team and communicate effectively in writing and verbally. Ability to draft professional written communication to varied audiences; ability to read and analyze basic financial reports and perform arithmetic.Flexible and adaptable to change; strong time management and organizational skills; internally motivated with attention to detail; passion for teaching others. Availability to work evenings, weekends, and holidays.Compensation & Benefits
Compensation range : $100,000 – $120,000 annually. Eligible employees receive a comprehensive benefits package after the required eligibility period, including :
Health, dental, and vision insurancePersonal and vacation time401(k) with employer matchEqual Opportunity
Live Hospitality & Entertainment is an Equal Opportunity Employer. This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.
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