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Field Service Technician

Field Service Technician

The Raymond CorporationPearl, MS
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Job Description

With over 100 years of combined expertise, Heubel Shaw develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.

Field Service Technician - Pearl, MS

At Heubel Shaw, our technicians are the heart and soul of our company. We are looking for a Field Service Technician to support forklifts, pallet jacks, and racking systems within our customer distribution center locations.

We offer competitive pay, PTO / paid holidays, medical / dental / vision, retirement matching,tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth.

  • This is a full time, hourly position. Some overtime may be required based on customer demands.

Principle Duties and Responsibilities :

  • Maintain, service, and support material handling equipment, systems and products at the customer location in a timely and cost-effective manner so that all requirements are met.
  • Diagnose, trouble-shoot, and repair forklifts and other equipment in accordance with established guidelines and procedures; ensuring that positive relationships are established.
  • Perform preventive maintenance on assigned equipment according to established procedures and cost guidelines at customer’s facility.
  • Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.
  • Account for all parts, materials, tools, and consumables used as required.
  • Drive and work safely in accordance with company and / or customer safety policies and procedures.
  • Develop and maintain positive, effective working relationships with customers and co-workers.
  • Maintain the van’s interior equipment, storage devices, service manuals and related documents.
  • Attend meetings, training classes and other company activities as required.
  • Keep an adequate set of personal tools as required by the position.
  • Work with all departments and employees to ensure high quality customer service.
  • Ideal candidate will possess :

  • Strong mechanical aptitude & ability; basic knowledge of industrial electricity
  • Ability to read schematics, diagrams, operation manuals, manufacturer’s specifications
  • Experience within the industrial maintenance, automotive, heavy equipment industries
  • Minimum Qualifications :

  • HS Diploma or GED
  • At least two (2) years of hands-on technical experience with mechanical, hydraulic, and / or electrical components
  • Must be able to push, pull, and lift up to 50lbs
  • Must be able to climb ladders and / or work on elevated platforms that may be 15’ to 30’ in height
  • HEUTECH

    Requirements

    KNOWLEDGE, SKILLS AND ABILITIES

  • High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
  • Ability to communicate effectively with customers, management and co-workers.
  • Ability to read and interpret schematics.
  • Ability to read and understand necessary service and training manuals.
  • Ability to understand and follow verbal and / or demonstrated instructions.
  • Ability to perform arithmetic calculations involving fractions, decimals and percentages.
  • Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.
  • Ability to effectively utilize volt, ohm and multi-meters.
  • Demonstrate a good mechanical and electrical aptitude.
  • Ability to safely operate drills, grinders, presses, forklift, hoists, overhead cranes and personal hand tools.
  • Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
  • Such other knowledge, skills and abilities as are necessary in connection with additionally assigned duties.
  • PHYSICAL REQUIREMENTS

    While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel, reach with hands and arms; talk and hear. The employee frequently is required to walk, sit, climb or balance, stoop, kneel, crouch and crawl. The employee must regularly lift and / or move up to 25 pounds; frequently lift and / or move up to 50 pounds; and occasionally lift and / or move more than 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

    WORKING CONDITIONS

    Works in a variety of customer environments including manufacturing, distribution, cold storage, and out of doors with exposure to elements. Employee is generally exposed to oil, grease and dirt. Potential exposure to equipment movement hazards and dangerous chemical / solvents if proper safety procedures are not followed. The employee is occasionally exposed to high, precarious places and fumes, solvents or airborne particles. The noise level varies from customer to customer, but is usually in the moderate to noisy level.

    This position also entails the necessity to work weekly overtime,occasionally work after normal working hours or on weekends based on customer need, as well as the ability to travel overnight, generally by automobile and occasionally by airplane.

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    Field Service Technician • Pearl, MS