Manager of Professional Education, Customer Visits (MPECV)

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function : Customer Management

Job Sub Function :

External Customer / Product Training

Job Category : Professional

All Job Posting Locations :

Palm Beach Gardens Florida United States of America

Job Description : About Orthopaedics

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics Ready to join a team thats reimagining how we heal Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports extremities and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for a Manager of Professional Education Customer Visits (MPECV) to join our EdTech team aligned to the Joint Reconstruction and VELYS platform based in Palm Beach Gardens FL .

Purpose :

The Manager of Professional Education Customer Visits (MPECV) is an EdTech position responsible for the coordination design and execution of compliant US and OUS Customer Education Visits to Flagship locations including Palm Beach Gardens FL and Warsaw IN. The MPECV will work closely with US and International commercial business partners to manage educational needs of Healthcare Professionals at Johnson & Johnson Institute locations to ensure the safe and efficacious use of J&J MedTech Joint Reconstruction products technology and techniques including VELYS Digital Surgery Knee Hip and Shoulder Surgery. This role will also help coordinate OUS education requests involving US faculty. The MPECV role assures that we compliantly deliver the right type of education to the right customer to reduce time to mastery and facilitate adoption of Healthcare Professionals including physicians nurses and operating room staff.

This MPECV role posting is aligned to the Joint Reconstruction and VELYS platform in Palm Beach Gardens FL however may also oversee the execution of customer education visits in Warsaw IN.

You will be responsible for :

In accordance with all applicable federal state and local laws / regulations and Corporate Johnson & Johnson procedures and guidelines this position :

• Works closely with US AVPs Commercial Leaders and Professional Education Managers as a consultant to bridge HCP learning needs to solutions at Flagship locations
• Is responsible for the successful planning and execution of Joint Recon and VELYS Professional Education Customer Visits for external healthcare professionals.
• Responsible for coordinating OUS education requests with US faculty.
• Closely works with US Managers of Professional Education on regional budget and appropriates resources for the efficient and effective delivery of world-class Professional Education programs.
• Is responsible for driving alignment amongst commercial partners and EdTech in the planning and execution of Customer Education Visits.
• Responsible for translating CEV education data into insights and reporting back on trends and opportunities unrelated to sales
• Considers the full education continuum of programming that may meet education needs and designs an experience that utilizes a 360 holistic customer education experience. This may include the use of simulated learning experiences labs preceptorships factory tours and peer to peer interactions etc.
• Ensures proper processes are followed including event reconciliation and close out to meet mandatory reporting guidelines.
• Ensures all programs are compliant with all legal regulatory and HCC policies including AVAMED Pharma ACCME and other global legal and regulatory bodies.
• Responsible for communicating business-related issues or opportunities to next management level.
• Responsible for following all Company guidelines related to Health Safety and Environmental practices as applicable.
• Responsible for ensuring personal and Company compliance with all Federal State local and Company regulations policies and procedures.
• Performs other duties assigned as needed such as hosting customers outside normal business hours.

Qualifications / Requirements :

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is $100000 to $172500.

Employees and / or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs : medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance.

Employees may be eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits :

For additional general information on Company benefits please go to : - & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals.

Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

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Required Skills : Preferred Skills :

Business Development Customer-Support Customer Support Operations Customer Support Platforms Customer Support Trends Customer Training Escalation Management Fact-Based Decision Making Performance Measurement Problem Management Process Improvements Technical Credibility

Required Experience :

Manager

Key Skills

Early Childhood Education,Classroom Experience,Education Administration,Lesson Planning,Special Education,Adult Education,Teaching,Curriculum Development,Administrative Experience,Leadership Experience,Program Development,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 100000 - 172500