Customer Service Manager

Description

Customer Relationship Management

• Build customer trust through consistent communication, realistic commitments, accurate information, and positive results.
• Serve as the voice of the customer (VOC) internally, track and present Customer Scorecards.
• Maintain proactive communication and transparency on order status, risks, and resolutions. Customer Solutions
• Remains calm and constructive in emotionally charged interactions with customers and delivers unwelcome news objectively with the appropriate sensitivity.
• Identifies and drives options that support ITT’s strategy / business goals as well as customer needs.
• Negotiates mutually beneficial solutions for the customer and ITT by leveraging his / her understanding of the Customer's business as well as ITT's strategy.
• Collaborate with internal and external partners to resolve issues and drive optimal outcomes.
• Communicate customer impact to internal teams to ensure urgency and alignment.
• Support strategic pricing and planning to meet corporate profit goals.
• Supports the Corporate Strategic planning process. This includes the corporate plan, the plans for specific markets and the tactical plans that fall out of the various market plans.
• Provide customer insights to Sales to enhance relationships and identify opportunities.
• Drives continuous improvement into the Customer Service function and related processes. Sales and Financial Goals
• Provides customer intelligence to Sales partners that will help them drive sales and improve the customer relationship.
• Ensure timely, accurate and compliant quotes, order entry, and issue resolution.
• Leads team to follow order status and proactively identifies and mitigates risks before they impact the customer or ITT.
• Support resolution of payment issues and bad debt recovery.
• Leverages knowledge of the customer and market to identify opportunities and provide competitive prices and lead times to close sales opportunities. Leadership / Supervisory Responsibilities
• Lead and manage the customer support team to ensure high-quality service delivery.
• Develop and implement customer support strategies aligned with business goals and regulatory requirements.
• Communicates the ITT vision and motivate people toward that vision.
• Foster a collaborative, accountable and empowered team culture.
• Practices appreciation and gratitude by promoting team accomplishments and by being committed to others’ success.
• Champions new approaches or opportunities and demonstrates integrity by adhering to commitments.
• Align organizational structure with business objectives.
• Develops an organizational structure, process and work environment that support core ITT values and enable business results for ITT and its customers

Skills

Customer service, Management skills, Data entry, Customer service management, Microsoft office, Customer support, Microsoft, aerospace

Top Skills Details

Customer service,Management skills,Data entry,Customer service management,Microsoft office,Customer support,Microsoft,aerospace

Additional Skills & Qualifications

A bachelor’s in business or technical degree; MBA is desirable. Four to ten years related experience and / or training; Strong understanding of aerospace systems, components, and regulatory environments.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $55.77 - $83.65 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Valencia,CA.

Application Deadline

This position is anticipated to close on Oct 20, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.