Help Desk Specialist - Manhattan, KS

Position Summary

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person.

This position will be working physically in the Manhattan, KS region.

FLSA Status : Non-exempt

Requirements

Major Duties and Responsibilities

• Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems
• Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed
• Facilitate the restoration of normal service operations while minimizing impact to the end-user
• Using the knowledge of software tools to perform day-to-day functions and troubleshooting
• Handle remote service tickets on a day-to-day basis

Desired Skills, Abilities, Characteristics, and Education

Working Conditions

This position will be on-site, physically in Manhattan, KS.Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8 : 00 am - 5 : 00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.