Texans Campus Store Online Supervisor

Job TitleTexans Campus Store Online SupervisorAgencyTarleton State UniversityDepartmentCampus BookstoreProposed Minimum SalaryCommensurateJob LocationStephenville, TexasJob TypeStaffJob DescriptionThe successful candidate will be expected to oversee the operations of the online Campus Store, fulfilling orders, and assisting with customer inquiries. The website management includes responsibilities such as updating pricing and inventory of merchandise and course materials on the Texans Campus Store website as well as actively post to the Campus Store Facebook, Instagram, and Twitter pages. Serves as a Campus Security Authority (CSA).This position is located in Stephenville, Texas with work hours of Monday to Friday; from 8 AM to 5PM or as business needs indicate. Work hours may vary during peak season and may be subject to afterhours, evenings, weekends and / or holidays.Responsibilities

• Responsible for managing the Texans Campus Store website, sales, and online marketing. Including posting frequent updates to Facebook, Instagram, and Twitter pages and responding to inquiries.
• Responsible for posting and updating the sales of course materials and general merchandise via the website.
• Responsible for overseeing customer related inquiries such as providing tracking information, local pick-up requests, and returns or exchanges.
• Responsible for managing online order fulfillment team and making sure all tasks are completed in accordance with established guidelines and procedures.
• Continually review established guidelines and procedures, making changes as necessary to improve efficiency and customer satisfaction.
• Manage the submission and follow-up of service requests for any issues encountered on the website.
• Review informational pages regularly for clarity and accuracy.
• Review all graphics and copy for accuracy.
• Work with Management to add, remove or update products on the store website.
• Assist employees with correctly applying customer service guidelines in any situation as well as taking and resolving escalated customer service issues.This description represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.Minimum RequirementsEducation - Bachelor's degree in applicable field or equivalent combination of education and experience.Experience - Three years of related experience.Knowledge, Abilities, & Skills
• Exceptional organization, problem-solving, and time-management skills.
• Ability to be customer service-oriented and promote the Texans Campus Store with professionalism is essential.
• Ability to efficiently and accurately fulfill and track online order sales and inventory.
• Must be detail oriented.
• Ability to work in a fast-paced environment.
• Must be able to work a flexible schedule beyond normal office hours, including evening and occasional weekend hours.
• Ability to multitask and work cooperatively with others.
• Excellent written and verbal communication skills to be able to effectively guide, lead, and develop employees promoting team relationship skills and communication.
• Ability to be an accountable, responsible, and dependable member of the Campus Operations team.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Supervision of OthersThis position generally supervises employees.Other RequirementsWork beyond normal office hours and / or work on weekends.SalaryCommensurate with experienceSalary RangeThe target base annual salary range is $41,000 to $50,761 and may be negotiable based on funding availability and candidate experience / skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees : Educational Benefits - employee perks that help enrich, grow, and foster career and professional development :
• Family Education Benefit (Tuition Scholarship) - scholarship opportunities for Tarleton employees, their spouses, or their dependents available after 6 months of continued full-time employment. Click the link to learn more about this incredible Texan benefit!
• Masters Educational Assistance - is designed to invest in and assist employees further their knowledge, skills, and job effectiveness through 100% of eligible tuition and fees being paid on enrollment. Click link for additional guidelines and details!Employee Health, Wellness, and Financial Planning
• Fully covered employee health insurance
• Reimbursement of Insurance Premium Deductions! The State of Texas contributes to eligible employees' insurance coverages as of the 1st day of the month following 60 days of employment in an eligible position. For those who elect coverage PRIOR to the first of the month after 60 days of employment, Tarleton State University will reimburse employees the State contribution towards health coverage during those first 60 days.
• Dental insurance
• Vision insurance
• Retirement and Insurance programsPaid LeaveTarleton employees enjoy one of the greatest PTO packages in the area!
• Paid sick leave
• Holiday pay
• Vacation
• Longevity pay
• Paid Birthday Leave - Tarleton State University awards all leave-eligible employees paid time off for their birthday!Other
• Complimentary tickets to all Athletic and Performing Fine Arts events!
• Tarleton Employees enjoy two complimentary general admission tickets for athletics and performing fine arts events on campus! Join Texan Nation on the bleachers or in the auditorium.
• Employee Wellness Release Time
• Staff Gym Membership Discount with Campus Recreation
• and other Tarleton DiscountsQualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.Application Procedure : During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.Employment applications must include :
• Completed online application
• Cover Letter / Letter of Interest addressing qualifications
• Curriculum Vitae or Resume
• At least 3 current professional references and their full contact informationApplications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. "See resume" is not an acceptable entry in the job application. Incomplete applications will not be considered.All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and / or other information required by the institution's procedures, including the completion of the criminal history check.Equal Opportunity / Veterans / Disability Employer.