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Host

Duffy's Sports GrillPalm Beach Gardens, FL, US
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Duffy's Host Job Description

Reports to : General Manager

Job Summary : Responsible for providing a lasting first and last impression to every Duffy's guest while controlling the restaurant's flow.

Major Areas of Responsibility

  • Greet guests and seat them at tables or in waiting areas.
  • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Provide guests with menus.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Input takeout orders accurately into POS system.
  • Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests' concerns are addressed.
  • Receive and record guest dining reservations.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inform guests of establishment specialties and features.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Assist other restaurant workers by serving food and beverages, or by bussing tables.
  • Direct guests to bar area while waiting for a table.
  • Strong MVP Program knowledge.
  • Maintain a positive and professional approach to coworkers and customers.

Qualification Standards

  • Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Initiative Job requires a willingness to take on responsibilities and challenges.
  • Adaptability / Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
  • Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Integrity Job requires being honest and ethical.
  • Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Social Orientation Job requires preferring to work well with others rather than alone.

    • Essential Functions

  • Stand for long periods of time.
  • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
  • Repeat the same movements.
  • Walk or stand for long periods of time.
  • See details of objects that are less than a few feet away.
  • See details of objects that are more than a few feet away.
  • See differences between colors, shades, and brightness.
  • Understand the speech of another person.
  • Speak clearly so listeners can understand.
  • Use stomach and lower back muscles to support the body for long periods without getting tired.
  • Keep your hand and arm steady while moving.
  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
  • Bend, stretch, twist, or reach out their body.
  • Be physically active for long periods without getting tired or out of breath.
  • Focus on one source of sound and ignore others.
  • Hear sounds and recognize the difference between them.
  • Use muscles to lift, push, pull, or carry heavy objects.
  • Use muscles for extended periods without getting tired.
  • Determine the distance between objects.
  • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
  • React quickly using hands, fingers, or feet.
  • Add, subtract, multiply, or divide quickly and correctly.
  • Multitasking different work activities and shifting attention from one task to another.
  • Heavy lifting up to 40 lbs.
  • Available to work days, nights, weekends, and holidays.
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    Host • Palm Beach Gardens, FL, US