Technology Enablement Leader

Technology Enablement Leader

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description

We are looking for a Technology Enablement Leader to join our firm and play a leadership role in technology enablement, ensuring our teams work smarter, faster, and more collaboratively. You will partner across the organization to embed learning, build communities, measure outcomes and transform our ways of working. The Technology Enablement Leader drives our technology enablement program, designed to maximize the adoption and usage of our technology and foster a culture of learning, sharing, and collaboration throughout the firm. The outcome of this program and your leadership is a future-forward, tech-savvy, and AI-first organization.

Responsibilities

• Define and execute the technology-enablement strategy, aligned with your firm's broader digital, AI and transformation roadmap.
• Drive adoption of emerging technologies across the firm, including AI. Act as the bridge between business, operations and IT : translate business goals into enablement programs (tools, training, adoption campaigns) and feedback user insights into technology roadmap.
• Build and lead a roadmap of enablement initiatives : e.g., rollout of new platforms, AI / ML tools, automation, analytics, self-service technology, change in ways of working.
• Develop metrics and KPIs to measure adoption, engagement, proficiency and value-realization of technology investments.
• Oversee development of enablement assets : training programs, user guides, knowledge hubs, playbooks, and our learning Guilds.
• Partner with technology owners (e.g., ERP, CRM, AI platforms, automation tools) and vendor / solution teams to coordinate enablement timing, communications, and integration with business workflows.
• Drive a culture of tech curiosity, digital literacy, experimentation, encourage changes in mindset ("AI-first", not just "let's use the new tool").
• Provide coaching and development to Technology Enablement team members to help them meet job expectations, contributing to career path discussion led by senior leaders.
• Work with analytics / data / design teams to extract insights on technology usage, adoption drop-off, pain-points; use those insights to iterate programs.
• Support communication of technology adoption vision to executive stakeholders and employees, making explicit ties between technology adoption and firm objectives.

Qualifications

Bachelor's degree in business, information technology, computer science, or related field. Master's or MBA is a plus. Minimum of 8 years of experience in technology enablement, digital adoption, change management or related roles, preferably in a professional services environment. Proven track record of driving adoption of enterprise technology tools and measuring business outcomes. Experience in change management and training delivery at scale. Strong knowledge of current and emerging technologies, trends, and best practices. Exceptional strategic thinking, analytical, and problem-solving skills. Excellent stakeholder management skills : able to influence senior leadership, work cross-functionally, manage vendor / partner relationships. Excellent communication, presentation, and interpersonal skills. Exposure to analytics & data-driven culture : ability to interpret usage data, derive insights, recommend next actions. Ability to influence, inspire, and motivate others. Comfortable in a technology-rich environment : familiarity with enterprise platforms, digital tools, analytics, and ideally exposure to AI / ML / automation initiatives. Ability to travel as needed. We appreciate talent from all over the United States and are willing to consider candidates who may not be located near a Crowe office location for this role / opening.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $101,200.00 - $214,800.00 per year.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.