IT Support Specialist

Frontera HealthDenver, CO, US

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Job Description

Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI / ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we're bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.

Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.

IT Support Specialist

Location : Denver, CO (with travel up to 30%)

We're looking for a mission-driven IT Support Specialist to provide frontline technical support to over 250+ clinical providers across multiple states. You'll be the first line of defense when a provider's laptop won't connect, a telehealth tool malfunctions, or a new clinic needs AV equipment configured. Your role sits at the intersection of tech, operations, and care delivery — ensuring that our clinical teams can do their best work without interruption.

You'll support Frontera's tech-enabled clinics by owning IT onboarding, device management, software access, and real-time troubleshooting. You'll also partner with the corporate IT team and clinical ops leaders to ensure our support scales with the business.

This is a hands-on, high-impact role for someone who thrives in fast-paced environments, loves solving problems, and brings a calm, service-first approach to every support request

Key Responsibilities Technical Support & Troubleshooting

Provide first-level support for providers across multiple platforms (EHR, video conferencing, secure messaging, etc.).
Respond to IT requests via phone, chat, and email, prioritizing issues based on clinical impact.
Diagnose and resolve hardware / software issues, escalating as needed to Corporate IT or Engineering.
Proactively identify common problems and propose tools, automation, or documentation to reduce friction.

Device & Access Management

Provision laptops, tablets, headsets, and other hardware for new providers.

Enroll and manage devices using MDM to ensure security and compliance.

Track and manage hardware returns, repairs, and replacements.

Ensure timely setup of accounts, permissions, and tools as part of onboarding / offboarding workflows.

Clinic & Field Support

Travel to clinics (20–30%) to assist with onsite AV equipment setup, troubleshooting, and relationship-building with field teams.

Maintain clinic A / V setups aligned with Frontera's telehealth and data capture platform requirements.

Train providers on basic use of IT tools and hardware during clinic visits.

Security, Compliance & Documentation

Enforce HIPAA and SOC 2 best practices in provider access and device usage.

Support compliance audits with accurate inventory, logs, and workflow documentation.

Maintain and contribute to IT knowledge base articles, training materials, and onboarding guides.

Collaboration & Communication

Serve as the clinical IT liaison to Corporate IT for escalations and shared initiatives.

Work cross-functionally with Clinical Operations to anticipate and prepare for new clinic launches or tech rollouts.

Monitor support trends and share insights to inform future tooling or infrastructure improvements.

What You Bring

2+ years of experience in IT support, ideally in a clinical or field-based environment.

Strong troubleshooting skills across Windows / macOS and mobile platforms (iOS / Android).

Comfort working independently in a remote-first, distributed team.

Experience supporting HIPAA-compliant environments or SOC 2 readiness preferred.

Ability to travel regularly (up to 30%) to support clinic setups and relationship-building.

Excellent communication skills and a calm, service-oriented mindset.

Ability to juggle multiple priorities while staying organized and detail-oriented.

Bonus : Experience with MDM tools, endpoint security, or clinical software platforms.

You Might Be a Great Fit If…

You thrive in fast-paced, high-growth environments and love being the go-to person for solving problems.

You treat every support interaction as an opportunity to build trust and reduce friction.

You document as you go — not just for yourself, but for the next person who needs help.

You're energized by mission-driven work and care about making a difference in people's lives.

You think like a systems builder and constantly look for ways to improve, automate, and scale.

Why Frontera Health?

Impactful Mission : Work on challenging and meaningful projects that leverage cutting-edge technologies (AI / ML) to improve pediatric healthcare in underserved communities.

Growth & Innovation : Be at the forefront of innovation, collaborating with a talented and passionate team in a fast-paced, dynamic environment.

Professional Development : Join a culture that values mentorship, learning, and continuous improvement.

Global Collaboration : Engage with team members around the world, broadening your perspective and fostering diverse ideas.

Competitive Compensation : We offer a competitive salary and benefits package.

Make a Difference : Help shape the future of behavioral healthcare and positively influence the lives of children and families in rural communities.

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual's qualifications and experience, with consideration given to the factors listed above. All full time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and responsible PTO.

Expected salary range in Denver

65,000—$85,000 USD

Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.

We are committed to :

Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law.

Fostering a culture of inclusion and belonging where everyone feels valued and respected.

Providing reasonable accommodations to employees with disabilities.

Continuously learning and improving our DE&I practices.

We will achieve this commitment by :

Recruiting and hiring a diverse workforce that reflects the communities we serve.

Creating and maintaining an inclusive work environment that is free from discrimination and harassment.

Actively listening to and addressing the needs and concerns of all employees.

We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.

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It Support Specialist • Denver, CO, US