Operations Associate

Title : Operations Support Associate

Location : Houston, TX 77032

Duration : 6 Months Contract

Shift Hours : 7 am- 3 : 30 pm

Note : Hybrid position

JOB DESCRIPTION

The Role :

The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

Core Responsibilities :

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

o Able to perform non-routine tasks related customer issues and resolution

o Strong collaboration with internal and external customers

o Exception reporting for customer orders when purchase orders are flagged for non-compliance

o Resolves issues from 3rd party processer of customers' orders of limited complexity

o Assists branch in maintaining appropriate inventory

o Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements

o May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order

o Reviews autorenewals of contracts and supports contract additions identified by branch staff

o Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system

o May assist standard non-complex customer master data workflows

o Create and maintain safe working environment and culture within the organization

o Take care of internal and external customer needs and expectations

o Demonstrates high impact culture through innovation, accountability, and empowerment

o Must be able to function in a team environment; usually works with direct supervision but can work independently

o Task execution for area of responsibility up to levels defined in Xylem's DOA policy

Qualifications :

o High School Diploma or equivalent

o 2+ years of experience in data entry, office administration, invoicing, or related experience

o Experience in ERP systems, SAP or dynamics preferred

o Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

o Intra-departmental communication for purpose of alignment / information sharing / guidance / leadership

o Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks

o Able to collaborate with other disciplines

o Ability to understand concepts in execution, broader organizational impact, and strong organization skills

o Understanding of general business concepts

o Strong communication skills