Talent.com
Front Desk Representative

Front Desk Representative

P3 Physical Therapy IncMilpitas, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Job Description

Job Description

Position : Front Desk Admin for Health and Wellness Office

P3 Athletic & Physical Therapy is looking for a part-time Front Desk Administrator to join our small, yet growing practice in Milpitas, CA. We are passionate about helping people live their happiest and healthiest lives.

  • To apply, go to https : / / info.p3athletic.com / frontdeskjob Next Steps will be provided from there

Who we are looking for

Are you comfortable with talking to strangers both in person and over the phone?

Are you a self-starter? Is being organized a top priority in your life and are you able to multitask and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?

Can you communicate effectively with people from all different backgrounds both written and verbal?

Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?

Do you have a positive outlook on life?

Are you flexible and open to change, and committed to learning?

If you answered yes to these questions, you could be just the person we are looking for to fill the position that we have as a Front Desk Administrator at our office in Milpitas, Ca. You will work closely with our existing Physical Therapy and Front Desk staff.

About P3 Athletic and Physical Therapy

P3 is a boutique physical therapy and athletic performance office that has been established for 7 years. The founder, Dr. Michael Chin, opened P3 to provide the ultimate experience for all clients and provide them with everything they need to succeed. Less is NOT more at P3. Our clients thrive and love coming to our office not only because theyre getting better, but because of the experience they have in the clinic and the positive effect it has on their lives. Learn more about P3 and the entire team on our website : https : / / www.p3athletic.com / about -us

We are in a period of growth with a database of hundreds of clients whose experience and success is of utmost importance to us. As a result, we are now offering you an opportunity to help us to continue to grow and provide a spectacular customer experience for our future and existing patients that goes way beyond whats offered by most health care facilities.

No previous experience in this field is needed, but the right person is likely to have been working in a customer facing environment and has a long track record of dealing inquiries and turning inquiries into happy customers.

The Role

Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. Youll do that by creating the type of customer experience that patients will be happy to pay for - and just as happy to tell others about.

You will join our existing front desk staff and be responsible managing the front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into paying patients, and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.

Responsibilities

Provide "wow" experiences - Your number one job is to provide an unparalleled customer experience that clients can't wait to come back to and force them to tell all their friends about. Some ways you will do this may include

  • A thoughtful reminder before a client's first appointment and a consistently warm and welcoming demeanor when clients arrive at the clinic.
  • Preparing their preferred beverage as you sit with them in the waiting room or handwritten letters during a meaningful life event.
  • Youll ensure NPS (net promoter score) hits agreed levels by forming genuine relationships with patients because you actually care.

    • Prevent No Shows And Limit Drop Offs And Cancellation - You will be responsible for ensuring clients successfully complete their entire course of treatment. Having clients stop after 3 sessions does not help us or them, so your job is to help them stay the course so they can achieve a full recovery. You will accomplish this by

  • Beginning the patient experience with us by holding thoughtful (at least 15-20- minute) conversations with new patients over the phone, ensuring that patients are committed, understanding the patients need(s) before speaking with a PT, and explaining how what we do is worth the price we are asking
  • Being someone clients can't wait to see each week and fostering trust and an open relationship through in person communications, check-in phone calls, welcome gifts, etc.
  • Successfully handling price objections by communicating value of our service and associated costs
  • Communicating with patients before, during and after appointments to ensure satisfaction is being achieved.

    • Manage The Front Desk And Coordinate Patient Care

  • Organizing and managing the schedules, including all necessary forms and paperwork, charts, receipts, etc. - maximizing efficiency and revenue for the clinic
  • Develop and regularly update the procedures library so that every aspect of the role is document and can be achieved by anyone else in the business
  • Prospering and consistently tag and record client statuses in customer database for client communications and business analytics
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person

    • Skills / Competencies Needed :

    Detail-Oriented and Fast-Learner

  • Does not let important details or projects slip through the cracks
  • Quickly and proficiently understands and absorbs new information

    • Empathetic, High Emotional IQ

  • Ability to anticipate unstated needs and understand clients emotional states, helping to prevent drop-offs before they happen.
  • Ability to relate and show clients you understand their situation and how they feel so they feel confident in us as their trusted provider. People in painful states often feel discouraged and doubt, especially if theyve been let down by other healthcare providers.

    • Strong Communicator and Easily Connect with Others

  • Interest in people and ability to get to know them on a personal, not just surface level. We create relationships with our clients that are much stronger than a normal doctor / patient relationship. Our clients are people first and clients second, which means that we place heavy emphasis on these relationships.
  • Natural ability to recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
  • Ability to answer all questions asked over the phone in such a way that increases the likelihood that the person asking will want to become a customer.

    • Organized and Comfortable Prioritizing Multiple Tasks and Projects

  • Ability to properly manage each clients progress and coordinate their progress and needs with the appropriate members of staff.
  • Comfortable planning and organizing schedules and budgets in an efficient, productive manner. Focuses on key priorities.
  • Comfortable switching between multiple projects and tasks
  • Excels at prioritizing a variety of tasks and projects on a day-to-day and week-to-week basis
  • Adaptable and flexible when new priorities and situations arise

    • Proactive and Reliable

  • Acts without being told what to do. Brings new ideas to the company.
  • Lives up to verbal and written agreements regardless of personal cost
  • Tenacity and willingness to go the distance to get something done

    • What we will do for you :

  • Provide you with ongoing training and support in the field of customer service, front desk administration, and communication
  • Access to world class coaching tools in the field of business and personal development
  • Supportive team as well as very friendly customers
  • Opportunity to develop and grow in a culture that is value driven and strongly encourages personality based service

    • Experience :

  • Working in a customer facing environment (preferred)
  • Track record of dealing inquiries and turning inquiries into happy customers (preferred)
  • Track record of prioritizing multiple projects and tasks with ease (required)

    • Work authorization :

  • United States (Required)

    • Benefits :

  • Competitive compensation
  • Paid time off
  • Paid holidays
  • Year subscription to mindfulness app
  • Use of P3 office to exercise / workout
  • Group retirement plan

    • How to apply :

    Go to https : / / info.p3athletic.com / frontdeskjob

    Next Steps will be provided from there.

    serp_jobs.job_alerts.create_a_job

    Front Desk Representative • Milpitas, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Front Desk Representative - Yerba Buena (San Francisco)

    Front Desk Representative - Yerba Buena (San Francisco)

    Crunch FitnessSan Francisco, CA, US
    serp_jobs.job_card.full_time
    Crunch Front Desk Representative.Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Cr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    FRONT DESK AGENT

    FRONT DESK AGENT

    Crestline Hotels & ResortsPalo Alto, CA, US
    serp_jobs.job_card.full_time
    Prado Hotel, Downtown Palo Alto.The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special reques...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Representative - Polk St (San Francisco)

    Front Desk Representative - Polk St (San Francisco)

    Crunch FitnessSan Francisco, CA, US
    serp_jobs.job_card.full_time
    Crunch Front Desk Representative.Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. We are looking for energetic persons who want to work a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Representative - Daly City

    Front Desk Representative - Daly City

    Crunch FitnessDaly City, CA, US
    serp_jobs.job_card.full_time
    Crunch Front Desk Representative.Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Cr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Representative - Yerba Buena (San Francisco)

    Front Desk Representative - Yerba Buena (San Francisco)

    Crunch Fitness CorporateSan Francisco, CA, US
    serp_jobs.job_card.full_time
    No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.Looking to combine work, fitness and fun? Working at Crunch is more than a job, its an opportunity t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Associates, Beale Street

    Front Desk Associates, Beale Street

    EquinoxSan Francisco, CA, US
    serp_jobs.job_card.full_time
    Front Desk Associates, Beale Street.Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Manager

    Front Desk Manager

    SpengaLos Gatos, CA, US
    serp_jobs.job_card.temporary
    Join Our Team as a Front Desk Manager.SPENGA brings a unique all-in-one experience to boutique fitness.Join one of the fastest growing companies in fitness, with lots of opportunities for future gr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk - Earn Up to $37 / hr

    Front Desk - Earn Up to $37 / hr

    TradeJobsWorkforce95150 San Jose, CA, US
    serp_jobs.job_card.full_time
    MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk + Bike Handler - San Francisco

    Front Desk + Bike Handler - San Francisco

    Unlimited BikingSan Francisco, CA, US
    serp_jobs.job_card.part_time
    Unlimited Biking Job Opportunity.Unlimited Biking is the best bike rental, tour and city experience company operating in New York, San Francisco, Washington DC, Santa Monica, San Diego and Miami.Ou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Sales Associate / Assistant Manager

    Front Desk Sales Associate / Assistant Manager

    The Lash LoungeOakland, CA, US
    serp_jobs.job_card.permanent
    Front Desk Sales Associate / Assistant Salon Manager.We are looking for a highly motivated and experienced Front Desk Sales Associate / Assistant Salon Manager for The Lash Lounge in Oakland, CA.The La...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Deal Desk

    Director of Deal Desk

    VirtualVocationsFremont, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Deal Desk to lead the strategy and operations of its global deal support function.Key Responsibilities Lead and develop a high-performing Deal Desk team while...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Deal Desk Analyst

    Deal Desk Analyst

    VirtualVocationsFremont, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Deal Desk Analyst to support their sales operations team remotely.Key Responsibilities Create and manage private offers through Tackle. Azure and AWS Collaborate with s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Representative - Chestnut Street (San Francisco)

    Front Desk Representative - Chestnut Street (San Francisco)

    Crunch FitnessSan Francisco, CA, US
    serp_jobs.job_card.full_time
    Crunch Front Desk Representative.Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Cr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Associate

    Front Desk Associate

    Ultimate StaffingSan Leandro, CA, US
    serp_jobs.job_card.full_time
    Ultimate Staffing is seeking a.Temporary Front Desk Associate.This position is temporary coverage scheduled to last from September 29 - October 27. However, there is a possibility this position can ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Front Desk Associate

    Front Desk Associate

    TradeJobsWorkforce95153 San Jose, CA, US
    serp_jobs.job_card.full_time
    As a Front Desk Associate, you will be responsible for managing front desk operations and welcoming guests, including : greet visitors and answer phones. Duties and responsibilities can change depend...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Clerk Shift Work

    Front Desk Clerk Shift Work

    Jobs for HumanitySan Francisco, CA, US
    serp_jobs.job_card.permanent
    Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem.We support individuals coming from all walks of life. We're seeking reliable and compassio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Front Desk Representative - Polk St (San Francisco)

    Front Desk Representative - Polk St (San Francisco)

    Crunch Fitness CorporateSan Francisco, CA, US
    serp_jobs.job_card.full_time
    No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.Looking to combine work, fitness and fun? Working at Crunch is more than a job, its an opportunity t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk AmbassadorPalo Alto / San Francisco, CA

    Front Desk AmbassadorPalo Alto / San Francisco, CA

    xAIStanford, CA, US
    serp_jobs.job_card.full_time
    AI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excelle...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30