Gap Inc. Sr. Director - Loyalty Strategy + Experience

About Gap Inc. Our brands bridge the gaps we see in the world.

Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

The simple idea‑that we all deserve to belong, and on our own terms‑is core to who we are as a company and how we make decisions.

Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet.

Ready to learn fast, create with audacity and lead boldly? Join our team.

About the Role

As the Sr. Director of Loyalty - Strategy + Experience, you will be at the forefront of shaping the future of customer engagement across a portfolio of iconic brands. This role is responsible for leading the strategic vision, innovation roadmap, and enterprise‑wide execution of loyalty initiatives that drive customer retention, brand affinity, and long‑term value creation.

You will partner closely with senior leaders across brand, marketing, digital, and operations to embed loyalty into the core of the customer experience. With a deep understanding of market trends, customer insights, and emerging technologies, you will architect and evolve loyalty strategies that differentiate the company in a competitive retail landscape.

What You’ll Do

Innovation Strategy, Design & Implementation

• Spearhead the enterprise‑wide vision and roadmap for loyalty innovation, designing transformative constructs that elevate customer experience and drive brand affinity.
• Partner with Brand Experience and Marketplace leaders to co‑create next‑generation loyalty strategies that anticipate customer needs and unlock long‑term engagement.
• Establish a continuous innovation cycle by embedding agile experimentation, customer feedback loops, and performance analytics into loyalty program development.

Program Effectiveness & Strategic Opportunity Identification

Market Intelligence & Trend Leadership

Cross‑Functional Strategy & Brand Integration

Enterprise Value Creation & Strategic Partnerships

Executive Communication & Leadership

Who You Are

Benefits at Gap Inc.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range : $195,800 - $269,300 USD. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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