Training Coordinator

Job Description

Job Description

About Us :

Orthodontic Partners is a growing network of orthodontic practices dedicated to delivering exceptional patient experiences. As we continue expanding, we recognize the need for consistent, high-quality training for our front desk teams, who play a crucial role in customer service, appointment scheduling, and overall practice efficiency.

Job Summary :

We are seeking a Customer Service Training Coordinator to develop and lead a structured training program for our front desk teams across multiple locations. This individual will design and implement a hybrid training program (virtual and in-person) to improve customer service, call handling, and appointment scheduling efficiency. Success will be measured by improvements in key metrics associated with call handling and customer service.

Key Responsibilities :

• Develop & Implement Training Programs
• Design a structured onboarding program for new front desk team members.
• Create ongoing training modules focused on customer service, phone etiquette, and scheduling best practices.
• Utilize a mix of virtual training, recorded lessons, and occasional in-person coaching to ensure effective learning.
• Monitor & Improve Performance
• Analyze call and scheduling data to identify areas for improvement.
• Implement best practices for call handling and appointment booking across all locations.
• Work with practice managers to reinforce training at the office level.
• Coaching & Support
• Provide direct coaching to front desk staff based on recorded calls and performance metrics.
• Offer group training sessions and one-on-one support as needed.
• Develop scripts, FAQs, and playbooks to help front desk teams improve efficiency.
• Collaboration & Reporting
• Work closely with operations, regional managers, and call monitoring systems to track performance.
• Provide leadership with reports on call metrics, appointment scheduling efficiency, and training impact.
• Adjust training strategies based on data insights and team feedback.

Qualifications :

Compensation & Benefits :

Why Join Us?

This is an opportunity to build and lead a game-changing training program that directly impacts patient experience and practice success. If you're passionate about coaching, improving customer service, and using data to drive results , we want to hear from you!