DCM Resource Coordinator Austin

Job Details

Austin TX

Full-Time

High School Diploma / GED

$20.00 - $25.00 Hourly

Days

Description

JOB PURPOSE

The Resource Coordinator provides critical support to the Disaster Case Management (DCM) program by identifying maintaining and expanding community resources to assist disaster survivors. The role includes conducting outreach serving as a liaison between Family Endeavors and community partners and ensuring Case Managers have up-to-date resources to resolve clients unmet needs. This position plays a leadership role in professional representation building trust with partners and ensuring alignment with FEMA state and organizational standards.

Due to the nature of the job and the confidentiality of client information work-from-home options will not be available for this position.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES

Outreach & Community Engagement

Conduct proactive outreach to identify local resources agencies and service providers that can assist disaster survivors.

Build and maintain strong relationships with community partners local officials VOAD / COAD members and faith-based organizations.

Participate in community meetings events and coalitions to represent the DCM program. KPI : Attend 100% of assigned VOAD / COAD and community meetings; add minimum 10 new resources monthly to the program database.

Resource Development & Database Management

Maintain and update a comprehensive accurate database of community resources.

Communicate daily with supervisor and Data Entry Specialist to ensure resource database integrity.

Track service gaps and identify potential new partnerships to address unmet needs. KPI : Achieve 100% accuracy in the resource database; resolve 90% of Case Manager resource requests within 5 business days.

Client & Case Manager Support

Provide Case Managers with current resource information to support client IRPs (Individualized Recovery Plans).

Facilitate warm hand-offs between clients and resource providers to ensure service connection.

Educate clients when appropriate about available resources and the disaster recovery process. KPI : Document 95% of referrals with successful warm hand-offs; achieve 85% client satisfaction on follow-up surveys regarding referrals.

Professionalism & Standards of Conduct

Uphold DCM standards of professionalism in all interactions ensuring cultural sensitivity respect and integrity.

Strictly adhere to FEMA and organizational guidelines by not promising services or resources outside the programs scope or availability.

Ensure all activities align with ethical codes and confidentiality requirements. KPI : Maintain zero compliance violations related to misrepresentation of services; demonstrate 100% adherence to FEMA confidentiality standards.

Reporting & Accountability

Submit timely reports on outreach activities new resource development and gaps identified.

Provide updates to supervisors and Case Management leadership to support program evaluation. KPI : Submit 100% of reports on time; maintain 98% accuracy rate on all submitted documentation.

Other Duties

Perform other duties as assigned to support the success of the Disaster Case Management program. KPI : Complete 100% of additional assignments by established deadlines.

ESSENTIAL QUALIFICATIONS

EDUCATION :

Bachelors degree in behavioral sciences human services or social services fields preferred.

High School Diploma or GED with 4 years of related experience may be substituted.

EXPERIENCE :

Experience in outreach community engagement or disaster response preferred.

Knowledge of community resources FEMA / state disaster programs and multi-disciplinary service coordination strongly preferred.

Bilingual (English / Spanish) preferred.

ATTENDANCE : Must maintain regular and acceptable attendance as determined by the employer.

LICENSES : Valid Drivers License with clear record.

VEHICLE : Must have daily use of a vehicle without prior notice.

OTHER : Must pass criminal background checks; must be available for travel nights weekends and holidays as required.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at . If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.

Required Experience :

IC

Key Skills

Employee Relations,ATS,Workers' Compensation Law,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Administrative Experience,Human Resources,Recruiting,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 25