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Data Voice Analyst

Data Voice Analyst

ASM ResearchSan Antonio, TX
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Job Description

Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.

  • Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations
  • Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
  • Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
  • Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
  • Support operational dashboards for order visibility and forecasting to improve predictability and control.
  • Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.
  • Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

  • High School Diploma or GED
  • 0-2 years of related experience in a network services environment with a focus on order intake and management and / or experience with data entry. Experience within federal government context a plus.

    • Other Job Specific Skills

  • Strong analytical and problem-solving abilities.
  • Proficient in quality data entry.
  • Proficient in using various intake methods and comfortable working with technology.
  • Strong organizational skills and the ability to manage a high volume of orders.
  • Strong written and verbal communication skills.
  • Strong listening ability to interpret and clarify information being provided.
  • Ability to work effectively in a team environment.
  • Ability to work on MS Excel for any business calculation.
  • Keen attention to detail and accuracy.
  • Ability to work well under pressure.
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    Data Analyst • San Antonio, TX