Were a modern Managed Services Provider that believes working at an MSP should be both challenging and rewarding. Our leadership team brings fresh energy to the industry while building on proven processes, ensuring our engineers can focus on meaningful work instead of repetitive tasks. Here, youll take on complex client challenges, gain exposure to cutting-edge technologies, and contribute directly to industries like architecture, engineering, and construction. If youre looking for an environment that supports growth, values your ideas, and invests in your long-term success, this is the role for you.
What Youll Do
- Serve as a level 2 escalation point for advanced support requests, providing resolution via phone, remote access, or on-site visits
- Troubleshoot and resolve server, workstation, and networking issues that go beyond Tier 1 support
- Manage Microsoft 365 and Intune environments, including conditional access and MFA configurations
- Handle Active Directory administration, including GPO creation and troubleshooting
- Oversee data migrations to SharePoint and maintain reliable backup and recovery solutions
- Configure and manage firewalls, VPNs, and related networking technologies
- Document technical procedures and solutions to improve knowledge sharing across the team
What You Bring
Previous MSP experience requiredProficiency in Microsoft 365, Entra ID (Azure AD), Intune, and Windows Server administrationStrong troubleshooting skills with DNS, DHCP, firewalls, and site-to-site VPNsExperience assisting with data migrations and supporting enterprise security practicesExcellent customer service and communication skills, with the ability to explain complex issues clearlyA growth-oriented mindset with a passion for continuous learning and certificationWhy Join Us
Comprehensive health, dental, and vision insurance from day oneGenerous PTO policy plus paid holidays to support work-life balanceSick time available for when you need to rechargeMileage reimbursement for client site visitsCertification reimbursement with salary increases tied to successful completionsBonus eligibility for high performance and team contributionsHybrid work model with the flexibility of remote daysA collaborative, growth-focused environment where your career progression is a priority