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IT Manager
IT ManagerHIKINEX • Phoenix, AZ, US
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IT Manager

IT Manager

HIKINEX • Phoenix, AZ, US
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IT Manager

The IT Manager is responsible for leading the IT team and managing the overall IT infrastructure of the company in a fully remote environment. This role requires overseeing the strategic planning, implementation, and maintenance of technology systems to ensure the seamless operation of IT services, security, and support across a distributed workforce. The IT Manager will collaborate closely with various departments to align IT initiatives with business objectives while also fostering a strong remote work culture.

Technical Leadership :

  • Oversee and manage the IT team, providing guidance, mentorship, and support, ensuring efficient operation across different time zones.
  • Design and implement IT strategies to ensure the security, reliability, and scalability of systems, particularly in a remote setting.
  • Manage virtual environments, including Hyper-V, Azure, and VMware, and oversee cloud infrastructure to support remote operations.
  • Lead the design, deployment, and maintenance of Microsoft technologies (Windows Server, Exchange, SharePoint).

System and Network Management :

  • Administer and maintain network infrastructure, ensuring optimal performance, security, and accessibility for remote employees.
  • Implement and manage backup and disaster recovery solutions tailored to remote work environments.
  • Oversee the deployment and support of cloud-based solutions to ensure seamless collaboration and access for remote teams.
  • Remote Work Environment Management :

  • Ensure efficient IT support for a geographically distributed team, including managing remote access solutions, VPNs, and collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
  • Oversee the IT onboarding process for remote employees, ensuring they have the necessary hardware, software, and access to tools on their first day.
  • Manage and coordinate with HR for the procurement, distribution, and maintenance of IT equipment for remote employees, and maintain accurate asset tracking.
  • Tool Management :

  • Oversee the IT onboarding and ensure the proper functioning of tools like Microsoft Office Suite, RingCentral, Zoom, Krisp, AnyDesk, Loom, Clockify, Moodle, LinkedIn Sales Navigator, and other tools.
  • Provide support and troubleshooting for these tools and ensure they are updated and optimized for use by remote teams.
  • Cybersecurity and Compliance :

  • Ensure cybersecurity across remote work environments, including endpoint security, data encryption, and secure access protocols.
  • Implement and monitor data protection policies to safeguard sensitive company and client information.
  • Ensure compliance with relevant regulations (e.g., GDPR, HIPAA) in a remote work setting.
  • Documentation and Communication :

  • Maintain detailed documentation of IT systems, processes, and procedures, ensuring transparency and accessibility for the remote team.
  • Communicate effectively with clients and stakeholders regarding project progress, incidents, and system changes.
  • Conduct regular system reviews and provide recommendations to enhance performance and client satisfaction.
  • Software Application Support :

  • Provide software application support to clients and colleagues in other departments.
  • Perform creation and analysis of software application functionality and suggest improvements (Microsoft Dynamics, Power Apps, Office 365, CRM applications &Azure AD).
  • Ensure the application's effective front-end and back-end functionality.
  • Consult with the software development team, internal users, and clients to improve application performance.
  • Manage code migration across environments to ensure continued and synchronized functionality.
  • Establish the root causes of application errors, hardware, and network issues, and escalate serious concerns.
  • Keep a record of configuration changes and schedule application updates.
  • Document processes and monitor application performance metrics.
  • Create video and document guides for agents across all platforms.
  • Handle support tickets and manage and repair company equipment and devices.
  • Additional Responsibilities :

  • Ensure the alignment of IT initiatives with business goals and objectives, with a focus on supporting remote operations.
  • Stay current with industry trends and emerging technologies through continuous learning and professional development.
  • Document internal processes and ensure accurate and timely recording of time and expenses, even in a remote setup.
  • Remote Employee Training and Development :

  • Develop and deliver IT-related training programs for remote employees to ensure they are proficient with the tools and systems in use.
  • Encourage and support continuous learning opportunities for IT team members, particularly in remote IT management.
  • Performance Metrics and Reporting :

  • Define and monitor KPIs for IT performance in a remote setting, such as system uptime, response times, and ticket resolution rates.
  • Regularly report on IT performance, challenges, and opportunities to senior management, highlighting any remote-specific issues or trends.
  • Preferred Qualifications :

  • Minimum 5 years in IT roles such as System Engineer, Network Administrator, or IT Engineer
  • Bachelor's degree in computer science or a related field
  • Strong leadership and team management skills, with experience managing remote teams.
  • Excellent problem-solving abilities and attention to detail.
  • Excellent English communication skills and interpersonal skills.
  • Willingness to learn and adapt in a fast-paced environment.
  • Job Details :

  • Employment Type : Contract
  • Duration : 1 year, with the possibility of extension.
  • Compensation : Given the full-time support required, the projected monthly income ranges from ?50,000 to ?70,000.
  • Work Schedule : Monday to Friday, adhering to a night shift to align with US Time Zones- Multiple shifts available (5 AM 2 PM PST / 5 : 30 PM 2 : 30 AM IST) (8 AM 5 PM PST / 8 : 30 PM TO 5 : 30 AM). Additionally, the schedule may be changed contingent upon the role requirement.
  • Location : Remote (Work from Home)
  • Internet Requirements : A minimum internet speed of 50 Mbps is required, with a LAN connection recommended for optimal performance.
  • Join Us :

    Become a part of our dynamic team and contribute to our mission of finding the best talent to drive our organization forward. If you are passionate about recruitment and want to make a significant impact in a growing company, we would love to hear from you.

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    It Manager • Phoenix, AZ, US

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