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Enterprise Application Specialist - IT

Enterprise Application Specialist - IT

InsulTechSanta Ana, California, USA
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Job Responsibilities

We are looking for an energetic analytical and detail-oriented individual to join our Commercial Management Team. The Account Manager is a key role that is responsible for our success and profitable growth with assigned customers. Responsibilities include :

  • Application Management : Overseeing the implementation upgrade and maintenance of enterprise applications. Ensuring that software applications are configured correctly and perform optimally to meet business requirements.
  • User Support and Training : Providing technical support to end-users addressing issues related to application functionality and conducting training sessions to enhance user proficiency with enterprise applications.
  • System Integration : Designing and managing the integration of various software applications to ensure seamless data flow and interoperability within the enterprises IT ecosystem.
  • Vendor Coordination : Collaborating with software and IT service vendors for troubleshooting obtaining application updates and ensuring compliance with licensing agreements.
  • Security and Compliance : Collaborating with IT service vendors to implement security measures to protect enterprise applications and data. Ensuring that applications comply with industry standards regulations and internal policies.
  • Performance Monitoring : Continuously monitoring application performance identifying potential issues before they impact business operations and optimizing application performance when necessary.
  • Project Management : Leading or contributing to projects related to the implementation or enhancement of enterprise applications. Coordinating with various stakeholders to ensure projects are completed on time and within budget.
  • Documentation and Reporting : Maintaining comprehensive documentation of application configurations integrations and user guides. Generating reports on application performance and providing insights to inform decision-making.

Skills Required

  • Technical Proficiency : Expertise in configuring and managing enterprise applications understanding of databases networking and software integration. Specific software applications include Microsoft 365 Microsoft Power Platform Microsoft Azure SQL based ERP systems document control systems and AI integrations.
  • Problem-Solving : Strong analytical skills to diagnose and resolve issues efficiently minimizing application downtime and impact on business operations.
  • Communication : Excellent verbal and written communication skills to effectively collaborate with stakeholders across different departments explain complex technical concepts in simple terms and provide user training.
  • Project Management : Ability to manage multiple projects prioritize tasks and meet deadlines. Familiarity with project management tools and methodologies.
  • Attention to Detail : Precision in configuring applications conducting thorough testing and maintaining detailed documentation to ensure accuracy and reliability.
  • Customer Service Orientation : A proactive approach to user support with a focus on understanding user needs and providing timely effective solutions.
  • Bachelors degree is desirable but may be substituted with successful industry experience certifications related coursework etc.
  • Must have at least 5 years experience in IT applications support.
  • Must have excellent verbal and written English communication skills. Multilingual proficiency is desirable.
  • Up to 25% travel.
  • Legally authorized to work in the US without company sponsorship
  • While performing the duties of this Job the employee is regularly required to sit stand use hands to finger handle or feel and talk or hear. The employee is frequently required to reach with hands and arms.
  • The employee must occasionally lift and / or move up to 40 pounds. Specific vision abilities required by this job include close vision.
  • This position is production-oriented and the successful candidate should be comfortable in a high volume busy industrial work setting.

    • Required Experience :

    Unclear Seniority

    Key Skills

    Laboratory Experience,SQL,Accounts Receivable,.NET,DICOM,Cash Application,Product Demos,Sonography,Customer Support,Medical Imaging,Technical Support,Application Support

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 65 - 100

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    Application Specialist • Santa Ana, California, USA