Dispatcher

Position Summary : Pairs motor vehicles and drivers in the morning prior to the beginning of drivers’ daily route.

Shift : Sunday through Thursday 11am-8pm

What you’ll do :

• Dispatch all drivers and helpers.
• Daily record keeping of agency and helpers for payroll.
• Must record and collect all material given to drivers (ex : gas cards, fobs keys, radio’s, etc.).
• Maintain hand truck inventory and update spreadsheet.
• Maintain and update ez-pass account.
• Respond to all emails within 5 minutes and continue responses until resolved.
• Must complete hand off log with or without issues.
• Responsible for maintaining and charging all phones.
• Monitor geo tab and address drivers on all alerts.
• Update routers with delivery windows and any address issues.
• Check emails before dispatching for any updates, changes or notes.
• Answer all phone messages.
• Must monitor mobile cast (drivers must use phones daily and correctly) and address any issues.
• Complete daily activity sheet.
• Complete wufoo report daily.
• Update pickup sheet with purchasing twice a day 2pm and 4 : 00 pm.
• Send email updates regarding any issues with the routes including delays.
• Update invoice register in as400 for the company.
• During the day continually follow up on all pickups with drivers before they become issues.
• Assist drivers with directions, roadside assistance, accident guidelines, etc.

About you :

#LI-BC 1

#LI-Onsite