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Billing and Membership Operations Coordinator

Billing and Membership Operations Coordinator

RE / MAXDenver, CO, US
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Position Title : Billing and Membership Operations Coordinator

Job Summary

This role will be instrumental in supporting office membership and billing functions for all internal and external customers. The position will focus on researching requests, providing system training, correcting statistical data relative to associate commissions, office transactions and volumes, performing account reconciliations and billing / payment application. Additionally, this role will provide support to the regional staff, offices, and internal departments.

Success Profile

  • Provides exceptional customer service / support to all Owned, Independent and Global offices. Problem-solving all issues related to statistical data or billing to resolve customer issues timely.
  • Collaborates with internal departments to meet customer needs; Region Development, Accounts Receivable, etc.
  • Analyzes and reconciles all statistical data / billing discrepancies identified by offices / regional services.Generates financial reports that are clear and easily understood based on the specific requests from customers.
  • Inputs and manages Sales Associate demographic information and statistical data relative to associate commissions, office transactions and volumes provided by Offices in a given territory, in a specific timeframe.
  • Accounts for all Franchise Income orders to ensure revenue is recognized accordingly
  • Other Duties as assigned.

Qualification Criteria

  • Education : Bachelor's Degree or Equivalent experience
  • Years of Experience : 1-3 Years

    • Standard Knowledge, Skills and Abilities :

  • Technical / Functional Expertise : Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
  • Customer & Relationship Focus : Anticipates and delivers on customer needs, manages internal / external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
  • Decision Quality : Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
  • Drives for Results and Quality : Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress

    • Hire Range / Rate :

    50,000 - $55,000 base + bonus potential

    Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education / certifications, or geographic location. The offer rate represents one component of the RE / MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

  • Competitive Medical, Dental, and Vision benefits
  • Retirement plans with optimal company match
  • Annual bonus / merit opportunity
  • Educational Assistance
  • Mental Health support program
  • M.O.R.E. Events offered in-person and virtually
  • Mentorship program
  • Employee Resource Groups
  • Community Engagement
  • Diversity, Equity, and Inclusion
  • Parenting
  • Remote
  • Women at RE / MAX

    • RE / MAX, LLC & Motto Mortgage

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    Billing Coordinator • Denver, CO, US