SVP, Operational Strategy & Process Transformation (Hybrid)

SVP, Operational Strategy & Process Transformation

Could you be our next SVP, Operational Strategy & Process Transformation? Globe Life is looking for an SVP, Operational Strategy & Process Transformation to join the team!

In this role, you will be responsible for leading the design and execution of enterprise process improvement initiatives that enhance consistency, efficiency, and operational effectiveness across acquisition and sales administration. This role partners closely with senior leaders to establish scalable operating models, mature project management practices, and introduce performance metrics, while directly managing a small team of business analysts. The role serves as a senior advisor and driver of process optimization, with responsibility for shaping business cases, managing project execution, and ensuring measurable outcomes.

This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do

• Enterprise Process Standardization : Implement and maintain uniform processes, frameworks, and performance measures across underwriting, new business, and sales administration.
• Operating Model Development : Partner with business leaders to define forward-looking administrative models for Underwriting, New Business, and Sales Administration with 1-, 3-, and 5-year horizons. Provide advisory input and help drive adoption of changes.
• Systems & Application Alignment : Collaborate with technology, operations, and business leaders to align processes across mainframe systems, enterprise applications, and integration points.
• Continuous Improvement Leadership : Apply Lean, Six Sigma, and related methodologies to drive measurable cost, quality, and efficiency improvements.
• Technology Use Cases : Identify and prioritize opportunities for applying RPA, AI, and related tools to optimize processes in acquisition and sales administration.
• Cross-Functional Collaboration : Facilitate alignment across departments, eliminate silos, and introduce enterprise best practices that improve speed, quality, and cost efficiency.
• Project & Portfolio Management : Establish and mature project identification, tracking, cost / benefit analysis, and postmortem reviews. Ensure project benefits are realized.
• Change Management : Lead change initiatives, engaging stakeholders and driving adoption of new processes and tools.
• Performance Measurement : Define KPIs, establish dashboards, and partner with IT to build reporting capabilities that support data-driven decision making.
• Executive Advisory : Provide recommendations and insights to senior leadership on process improvement initiatives and transformation efforts.
• Team Leadership : Directly manage 23 business analysts, setting priorities, mentoring, and ensuring quality deliverables.
• Budget Management : Develop business cases and cost / benefit analyses for transformational projects. Manage approved project budgets, ranging from hundreds of thousands to several million dollars, ensuring implementation within financial and operational targets.

What You Can Bring

Applicable To All Employees of Globe Life Family of Companies

How Globe Life Will Support You :

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.