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Sales Support Specialist

Sales Support Specialist

JD.COMFontana, CA, United States
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Job Title : Sales Support Representative

Location : Fontana, CA or City of Industry, CA with flexible hours.

JD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!

JD.COM is a Chinese e-commerce company headquartered in Beijing . With revenues more than US152.8 billion in 2023, JD.com is China’s largest retailer by revenue, and ranks #47 on Fortune Global 500 . Recently, we were ranked as #22 of Gartner’s Global Supply Chain Top 25 list, recognized as one of leading supply chain organizations.

Come and join in the JD.COM journey!

About the Role

JD Logistics America is seeking a proactive, detail-oriented Sales Support Representative to join our growing team in Fontana, CA. This role is ideal for individuals with a background in supply chain or logistics who are passionate about driving business growth through operational excellence. As a key member of the Sales team, you will play a pivotal role in supporting e-commerce sales activities, enhancing client engagement, and collaborating across internal departments to ensure seamless execution of customer initiatives.

Key Responsibilities

  • Serve as the primary point of contact for the global Sales team regarding sales processes, tools, policies, and activity coordination.
  • Support the end-to-end process for new customer onboarding, including account setup and documentation collection.
  • Conduct bi-weekly audits of billing records to ensure accuracy, resolve discrepancies, and support invoicing processes.
  • Assist in preparing sales contracts, reviewing client documentation, and generating regular reports on sales data, pipeline status, and performance metrics.
  • Identify and research potential B2B and B2C sales leads to support business development goals.
  • Maintain and manage customer pricing structures and discount levels with accuracy and timely updates.
  • Collaborate with cross-functional teams (e.g., Finance, Operations, Customer Service) to facilitate the successful execution of sales projects.

Required Qualifications

  • Bachelor’s degree (BA / BS) required.
  • Bilingual in English and Mandarin Chinese (verbal and written).
  • Strong interpersonal, verbal, and written communication skills.
  • Highly organized with exceptional attention to detail and accuracy.
  • Effective time management skills with the ability to prioritize multiple tasks under tight deadlines.
  • Proficient in Microsoft Office Suite, especially Excel and Word.
  • Ability to work independently and collaboratively in a fast-paced, cross-cultural environment.
  • Understanding of e-commerce or supply chain operations is strongly preferred.
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    Sales Support Specialist • Fontana, CA, United States