Jack in the Box - TEAM LEADER

POSITION SUMMARY : Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting / quality food, executing on 20 / 20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

Guest Expectations

Well-Trained

• (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed

Friendly

Well-Staffed

Food Tastes Great

Consistent and Quick Service

Order Accuracy

Food Safety

It's All About

Brand Ambassador

Focus on the Guest

Team Skills

Commitment

Front of Restaurant

Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

Immediately acknowledges and welcomes guests.

Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.

Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.

SUPERVISION

Supervises and trains team members on workstation operations.

Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.

Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance.

Back of Restaurant

Includes, but not limited to, duties described below. Performs other duties as assigned or directed.

Reads grill video monitor to prepare ordered products.

Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.

Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.

Reads fryer video monitor prepare ordered products.

Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.

Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.

Receives and stores products on delivery following established procedures.

QUALIFICATIONS :

Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.

Knowledge / Skills / Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.

Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.

REASONABLE ACCOMMODATION :

Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.