IT Field Support Specialist Senior

We’re looking for an experienced Sr. Field Support Specialist who enjoys being hands-on, solving technical challenges, and keeping operations running smoothly across multiple field sites. This position is part tech support, part project coordination — ideal for someone who can own issues from start to finish and communicate confidently with both end users and IT teams.

You’ll serve as the primary IT point of contact for your assigned region, handling everything from workstation support and equipment installs to software rollouts and user training. If you like variety, independence, and being the go-to problem solver in the field — this role will keep you busy and engaged.

What You’ll Do

Act as the on-site IT lead for multiple field locations.

Provide Tier 2–3 technical support for hardware, software, and networking issues.

Install, configure, and maintain Windows 11 systems, business apps, and peripherals.

Support multifunction printers (setup for network print, scan, and fax).

Coordinate with corporate IT teams on rollouts, upgrades, and new deployments.

Maintain accurate inventory of computers, mobile devices, and accessories.

Train end users on basic IT tools and best practices.

Document troubleshooting steps and resolutions for internal knowledge base.

Manage multiple projects simultaneously while delivering outstanding customer service.

Work flexible hours, including occasional holidays or after-hours calls.

Travel & Equipment Requirements

Expect to travel about 75% of the time within a few hours’ driving distance.

Some overnight travel may be needed.

Must have a reliable personal vehicle (mileage reimbursed at federal rate).

Must have a clean driving record and valid driver’s license.

Must be able to lift up to 30 lbs.

What You’ll Bring

5+ years of IT support experience in field or enterprise environments.

Solid knowledge of Windows 11 , Microsoft applications, and desktop support best practices.

Hands-on experience with Microsoft Endpoint Configuration Manager and mobile device setup (iOS / Android).

Understanding of LAN / WAN , VPN , and general networking fundamentals.

Familiarity with ITSM systems such as Remedy, ServiceNow, or similar.

Excellent problem-solving, organization, and communication skills.

Authorized to work in the U.S. on a permanent basis.

Preferred Qualifications

Associate or Bachelor’s degree in IT, Computer Science, or related field.

Two or more certifications (A+, Network+, Security+, MCSA, MCSE, or ITIL).

Experience with SCADA , GIS , or industrial control systems is a plus.

Strong understanding of how IT supports business operations and field environments.

Why You’ll Love It

Varied, hands-on work — every day looks a little different.

Opportunity to take ownership of your region and make a visible impact.

Competitive pay, mileage reimbursement, and potential to go permanent.