Overview
The Payroll Onboarding Specialist plays a pivotal role in managing various areas of the Payroll Onboarding process, including tasks such as collecting payroll documents and providing crucial payroll information in accordance with state laws. Your daily responsibilities involve working in a fast-paced setting and supporting employees by addressing any onboarding inquiries that arise. This position offers both challenge and fulfillment, contributing to the accurate onboarding of Insight Globals consultants and ensuring they receive elected pay benefits.
Responsibilities
- Respond to general Payroll inquiries that are submitted to the Payroll distribution email
- Check onboarding documents to confirm proper completion of employment authorization, I-9 documentation, employee contracts, tax paperwork and other payroll documentation.
- Ensure employees are set up with the correct pay benefits including PTO, holiday pay, and sick time based on state and federal requirements
- Gather missing employee documents or employee information as needed
- Correct tax information, direct deposit, garnishment, and other employee changes in company databases.
- Escalate inquiries to the appropriate teams in Payroll and other departments as necessary
- Assist with completing audits to ensure accurate employee information
- Serve as a resource for consultant questions related to the payroll setup of employees
- Communicate with others to troubleshoot issues that arise and brainstorm solutions
- Be available to provide project support as necessary to support business needs
- Train new employees on team and company processes
Qualifications
What You'll Need to Succeed :
Customer service experienceAbility and desire to work as part of a teamDemonstrated experience with Excel and other Microsoft Office productsExcellent interpersonal, and organizational skillsProficiency in our systems and practicesStrong organization skills with a keen ability to prioritize and multi-taskAbility to adhere to and meet deadlinesExcellent communication skills (verbal & written)Motivated to be prepared and punctual to meetingsAttention to detail and problem-solving skillsMust Haves :
Bachelor's DegreeYou have a passion for helping othersYou enjoy researching and problem-solvingYou enjoy working with reports and data entryYou have no problem exercising discretion and tact with sensitive and / or private payment information of othersTeaching someone something new makes you feel goodYou can see situations from different perspectivesYou are patient, level-headed and cool under pressure