Technical Support Representative III

Description

The Technical Support RepresentativeIII will provide product technical support to the Divisions assigned customers in the proper application installation operation and service of the Divisions products.

This position will serve our US Air Division located in San Antonio TX .

Responsibilities

Provide guidance to internal and external customers on proper operation user maintenance application parts identification and other duties assigned to support company products.

Provide detailed technical guidance to internal and external customers including but not limited to fault finding installation recommendations repair guidance and participation in the Factory Start up program for large installations of company products.

Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.

Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.

Notify immediate manager of issues pertaining to critical customers product field failures or other circumstances requiring management involvement.

Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.

Develop modify and update as required service manuals and parts lists for products.

Provide informal / formal training to colleagues as directed by management.

Perform other duties as required

Qualifications

Associates Degree or HVAC accreditation from technical trade school.

5 years of experience in troubleshooting and repair of HVACR systems appliances

Must have excellent written and verbal communication skills and demonstrated ability to work both and with others.

Intermediate computer skills and common computer software applications.

Must be able to multi task

Some travel is required.

Occasional lifting of up to 100 lbs. required

Preferred Qualifications :

Universal HVAC certification or enrolled to obtain HVAC certification.

#LI-LF1

#LI-Hybrid

Required Experience :

Unclear Seniority

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1