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Front DeskZenergy Cycling • Naperville, IL, United States
Front Desk

Front Desk

Zenergy Cycling • Naperville, IL, United States
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Be the face of Zenergy. Our Front Desk Team Members create a warm, welcoming, and high-energy first impression for every rider. You'll handle check-ins, answer questions, support sales, and keep the studio running smoothly - all while making our community feel at home.

About Zenergy Cycling

Zenergy Cycling is a boutique indoor cycling brand where movement meets music, and community is everything. For over a decade, we've been delivering high-energy, rhythm-based rides that inspire, challenge, and connect riders. Our studios are more than workout spaces - they're communities built on support, empowerment, and unforgettable experiences.

Description

Position Overview

Front Desk Team Members are the first and last impression for every rider who walks through our doors. You'll bring warmth, professionalism, and energy to every interaction - ensuring our community feels welcomed, supported, and excited for their ride. This role blends customer service, operational excellence, and sales support, playing a key part in the rider experience from check-in to checkout.

Key Responsibilities

Rider Experience & Service

  • Greet every rider with a genuine, friendly welcome.
  • Assist with check-in, bike setup, and questions before class.
  • Celebrate rider milestones and wins, both in-person and through our milestone process.
  • Maintain a clean, inviting, and organized front desk and lobby area.

Sales & Membership Support

  • Confidently discuss membership options, credit packs, promotions, and retail.
  • Assist riders with account setup, booking, and payment in MarianaTek.
  • Upsell memberships and merchandise when appropriate, using a consultative, non-pushy approach.

    • Studio Operations

  • Follow all opening, mid-shift, and closing procedures.
  • Complete bike checks, studio resets, and cleanliness standards before and after classes.
  • Restock retail and supplies as needed.
  • Follow health & safety procedures and assist in emergencies when necessary.

    • Team & Communication

  • Work closely with instructors and leadership to ensure seamless class flow.
  • Communicate rider feedback, studio needs, and operational issues promptly.
  • Attend team meetings and participate in ongoing training.

    • Qualifications

  • Passion for fitness, health, and community.
  • Friendly, outgoing personality with strong communication skills.
  • Ability to multitask in a fast-paced environment.
  • Customer service or sales experience preferred.
  • Basic tech skills and comfort learning booking software (MarianaTek experience a plus).
  • CPR / AED certification (or willingness to obtain within 60 days of hire).

    • Expectations & Growth Path

  • Shift Minimum : Available for at least 2 shifts per week, including early mornings, evenings, or weekends.
  • Performance Standards : Consistently meet rider service, sales, and operational benchmarks.
  • Promotion Opportunities : Eligible for Senior Front Desk, Assistant Studio Manager, and Studio Manager roles based on performance, leadership, and contribution.
  • Ongoing Learning : Participate in all required training, updates, and new system rollouts.

    • Perks & Benefits

  • Complimentary Zenergy membership.
  • Discounted retail and partner perks.
  • Opportunity to grow within a nationally recognized boutique fitness brand.
  • Paid training and development opportunities.

    • About Zenergy Cycling

    Zenergy Cycling is a boutique indoor cycling brand where movement meets music, and community is everything. For over a decade, we've been delivering high-energy, rhythm-based rides that inspire, challenge, and connect riders. Our studios are more than workout spaces - they're communities built on support, empowerment, and unforgettable experiences.

    Salary

    $15 - $15 per hour

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    Front Desk • Naperville, IL, United States

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