Customer Project Manager

Job Description

Customer Project Manager

Build an Aviation Career You're Proud of!

Join our Engines team as a Customer Project Manager , where you will serve as the primary liaison between maintenance teams, OEMs, and our customers, ensuring seamless project execution. In this role, you will manage the service and delivery of maintenance operations surrounding business aircraft auxiliary power units. This CPM will specialize in facilitating the maintenance of Honeywell 36 Series APUs (GTCP36-100, 36-150), working onsite at our Business Aviation MRO.

At StandardAero , we lead the way in aviation maintenance, providing top-tier service to our clients. For over 50 years, StandardAero Augusta has been setting the standard in Corporate Aircraft Maintenance. Operating as a Business Aviation MRO (Maintenance, Repair, Overhaul) facility, we are specialized to support an extensive range of aircraft models, including renowned brands such as Falcon, Hawker, Challenger, Gulfstream, and Embraer . With a significant 80,500 sq ft expansion opening in August 2025, we're doubling our footprint at AGS. Our facility focuses on 22 models of aircraft on the Airframe side, while our Engine Shop performs comprehensive overhauls on Honeywell HTF7000 and TFE731 engines, APUs, and performs diagnostics in our state-of-the-art Test Cells.

What you'll do :

• Act as the primary point of contact between customers, MSP Administrators, OEM suppliers and Crew Chiefs, ensuring clear communication and alignment on project objectives.
• Manage the maintenance initiatives for as many as fifty (50) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery.
• Establish detailed operational objectives and action plans to meet project performance goals.
• Develop and oversee program plans and schedules, ensuring adherence to milestones and operational targets.
• Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO).
• Identify potential project challenges and implement corrective actions in a timely manner.
• Ensure all company contract commitments are met and executed per customer agreements.
• Coordinate technical activities across departments, including production, procurement, quality control, logistics, and administration.
• Obtain customer approvals for work scope changes and overtime as needed.
• Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies.
• Drive sales by informing customers about company capabilities, special programs, and pricing incentives.
• Prepare customer quotations and administer warranty claims and special programs.
• Review invoices for accuracy, ensuring proper labor, materials, cost, and contract compliance.
• Investigate and resolve customer concerns and billing disputes in collaboration with internal teams.
• Ensure compliance with company-wide quality, environmental, and Safety Management System (SMS) policies.

Position Requirements :

Preferred Characteristics :

Benefits that make life better :

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