End User Support Analyst Senior

Unleash the Power of Multi-Mission Excellence : Safeguarding the Seas for the World's Navies.

Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilized on naval fleets across our allied navies around the globe.

As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defense customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.

We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, and expendables.

Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!

We are seeking a hands-on and experienced Senior End User Support Analyst to provide exceptional technical support at our Braintree, MA site. As the primary IT contact at the location, you'll oversee local support operations, serve as a key escalation point for technical issues, and coordinate with global infrastructure teams to align local actions with enterprise strategy.

In this dynamic role, you'll take ownership of hardware / software troubleshooting, user support, patch management, asset tracking, and lifecycle refresh planning. You'll also mentor junior staff and ensure a high-quality support experience for all end users, including executive and VIP support.

Nationality Requirements

Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.

Job Description

Key Responsibilities

• Lead and manage daily end-user support activities for the Braintree site
• Act as the escalation point for complex issues across hardware, software, and networking
• Assign and prioritize tasks for local analysts; ensure timely and customer-focused resolution
• Provide desk-side and white glove IT support, including executive and visitor assistance
• Image, prepare, and deploy new hire or replacement equipment according to deadlines
• Support infrastructure teams with on-site implementation of network / server solutions
• Monitor and implement patching processes in collaboration with IT operations teams
• Manage on-site inventory, asset tracking, and lifecycle refresh planning
• Maintain detailed documentation of systems, processes, and support metrics
• Oversee adherence to service desk procedures and standards
• Occasionally provide out-of-hours or weekend support, as required

Required Qualifications / Skills

Preferred Certifications (not required)

Typically, a High School Diploma (or equivalent) and 3+ years of customer facing IT role with MS Operating Systems and Windows based applications

May be required to maintain security clearance

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Diverse & Inclusive Employer

Ultra Maritime is a proud Equal Opportunity Employer committed to fostering a respectful, and diverse workplace. We welcome applicants from all backgrounds and do not tolerate discrimination of any kind. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, ethnicity, marital status, disability, genetic information, protected veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

As a defense contractor, we are dedicated to maintaining the highest standards of integrity and security. We operate a drug-free workplace and, where permitted by law, conduct pre-employment background checks and substance abuse screening.

We offer competitive benefits including medical, dental, vision, 401k match, paid time off and family leave, and much more!

Reasonable accommodation statement : if you need an accommodation for any part of the application process, please email careers@ultra-us-gbs.com

Company : Ultra Maritime