IT Services Manager / HelpDesk Manager

Overview

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Responsibilities

Main purpose of the Role : Manage and support information technology and computer network systems in the regional offices. Major areas of responsibility : Manage the IT infrastructure and communication network of the regional offices. Coordinate with HQ PCTEAM, Network, INFRA and Security teams for upkeeping of IT Infrastructure. Support and coordination of all IT facilities and user endpoints. Manage and lead IT office relocations from an IT perspective. Manage and control the IT assets and lead as an IT facility manager. Project management on IT projects that involve IT infrastructure and communications. Manage service tickets and ensure SLA compliance. Manage IT technicians & help-desk staff and act as a hands-on IT technician. Main Tasks :

• Managing, supporting, coordinating and controlling IT infrastructure, endpoints, IT systems and peripherals
• Support IT facilities and manage all endpoints, coordinate all services and provide on-time support to users
• Lead IT Facility management to oversee and execute IT office relocations, migration projects and IT vendor sourcing, negotiations and contracting
• Manage technical support, desk technical services, help desk services via service tickets and provide hands-on technical services to users around the region with effective SLA compliance
• Project management on IT projects that involve IT infrastructure and communications

Qualifications

Seniority level

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