Operations Manager | Full Time | TownePlace Suites | Seattle / Mukilteo, WA

Job Description

Job Description

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

Property Location : TownePlace Suites Seattle | Mukilteo

Job Summary

The Operations Manager assists in leading and managing multiple hotel department operations including team member staffing and relations, budgeting and financial responsibilities and manager-on-duty oversight. The Operations Manager is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Oversee assigned departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments may include engineering, housekeeping, front desk, sales, and food and beverage where applicable
• Demonstrates and provides exceptional guest service to all hotel guests
• Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty
• Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
• Assists with various accounting and financial functions including A / P, A / R, billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Assists in monitoring and upholding procedures for control of supplies, keys, monies and credit
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Remains current on industry trends and local market activities
• Performs additional responsibilities as assigned by leadership

Qualifications