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Systems Engineer I

Systems Engineer I

Vinsys Information Technology IncMadison, WI, United States
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Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

  • This position is more accurately described as a Telecommunications Administrator.
  • The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans.
  • The position will require analysis and design for Call trees or call centers for internal communications.
  • This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.
  • The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation.
  • The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
  • The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.
  • The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.
  • An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services.
  • The candidate should be capable of working independently on a diverse amount of activities.
  • The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration.
  • The candidate should be skilled in the prioritization of daily tasks and project tasks.
  • The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.
  • On Call support will be required.

Top 3-4 desired skills required for the position :

Candidate Skillset

  • Demonstrated Telecommunications provider services support and vendor management. EX providers : ATT, US Cellular, Lumen, etc.
  • Experience in provisioning a PBX.
  • Demonstrated skills in telecommunications asset management and billing reconciliation.
  • Experience in managing Call Center software distributing and managing VoIP phone numbers.

    • Required Skills : PowerShell,.NET

    Basic Qualification :

    Additional Skills :

    Background Check : No

    Drug Screen : No

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