Teleo Support Specialist

Job Description

Job Description

Summary of Primary Functions :

The Teleo Support Specialist is responsible for the installation, calibration, troubleshooting, and maintenance of Teleo Supervised Autonomy Solutions distributed by Dobbs Positioning Solutions. This role ensures proper functionality with the Teleo product line, assists with technology-related service work, and provides customer training as needed. This position reports directly to the Teleo Support Manager and is compensated on a salary basis. This position will also be responsible for partnering with the heavy equipment service teams in their area of responsibility (some cases may require working with brands other than John Deere) to ensure we have full support when installation and repairs are outside the scope of the Teleo ecosystem. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects, as necessary.

Essential Functions and Responsibilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Safety & Compliance : Ensure adherence to Dobbs Equipment Health and Safety Policies and Procedures and all applicable state and federal regulations.
• Installation & Calibration : Perform the installation, setup, and calibration of remote machine control systems in the Teleo ecosystem products on John Deere and all-makes equipment.
• Technical Troubleshooting : Diagnose and resolve hardware, software, and connectivity issues related to the Teleo ecosystem in the remote machine control systems and technology workspace.
• Service Support : Work closely with Dobbs Equipment service teams to support, repair, and install Teleo equipment on John Deere machines.
• Service Support : Work closely with brands other than John Deere to service and support the Teleo ecosystem distributed by Dobbs Positioning Solutions on all makes of heavy equipment.
• Customer Assistance & Training : Provide operator training and support to ensure proper use and functionality of Teleo Supervised Autonomy equipment.
• Product Updates & Documentation : Maintain accurate records of installed systems, networks, control stations, components, service work performed, and customer interactions.
• Collaboration & Reporting : Communicate effectively with the service teams and Teleo Support Manager to ensure seamless customer experiences.
• Continuing Education : Stay up to date with the latest industry advancements, software updates, and best practices through ongoing training and certification programs.
• Have a clear understanding of the activities, applications, and operator roles on active construction jobsites.
• Communicate and collaborate with Teleo Support Manager on issues affecting products and services in the Teleo ecosystem, to include operator feedback and system improvements.
• Provide exceptional product support to continue growth and product loyalty to increase market share in supervised autonomy technology.
• Provide on-site expertise for demonstrations and supervised autonomy technologies provided by Dobbs Positioning Solutions.
• Project Management : Implementation of processes at the end user level for supervised autonomy operations.
• Ensure all paperwork is filled out properly and meets criteria for proper processing of Teleo required genealogy reports.
• Provide status report to management as to achievement of goals and objectives.
• Bring to the attention of the Support Manager any shop tools, equipment or vehicle that is not in a serviceable condition or is unsafe to use.
• Always conduct self to present a professional image of the dealership.
• Ability to operate company vehicles and follow all motor vehicle state safety laws
• Maintain a clean work area and perform work in a neat and orderly fashion.
• Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

Qualifications : Competencies, technical skills, formal education, and relevant work experience critical for successful individual performance of essential functions.

Technical Skills & Knowledge : Specialized skills, knowledge and abilities needed to perform the essential functions of the job.

Education : Formal education or training required to perform the essential functions of the job. Includes degrees, certificates, licenses and / or registration requirements.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and / or move up to 50 pounds and occasionally lift and / or move up to 100 pounds. The employee must be capable of lifting and carrying objects weighing up to 60 pounds, able to crawl and climb on / under heavy equipment, walk over construction / excavation sites (irregular terrain), stoop, bend, kneel and stand for extended periods of time and be able operate a motor vehicle day and night. Specific vision abilities required by this job include close vision, and color vision.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to wet and / or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

We’re an Equal Employment Opportunity and Affirmative Action Employer :

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment-related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Notice to Applicants : We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.