HELP DESK SUPPORT TECHNICIAN

There's no place like

Liberty Healthcare Management

Come explore career opportunities with Liberty Health , a dynamic leader in the healthcare industry. Join us!

We are currently seeking an experienced :

HELP DESK SUPPORT TECHNICIAN

JOB SUMMARY :

• Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems.
• Effectively escalates incidents to higher Help Desk Technician, Clinical, Level II or Level III support team when required.
• Document incidents status and solutions in the IT service management software.
• Provide technical assistance including both end users telephone calls, chat, electronically submitted requests and on-site.
• Address all smart phone and tablet issues including but not limited to configuring devices.
• Identify, diagnose, and resolve Level One issues for end users in a call center environment, including telephone calls, chats, electronically submitted tickets and on-site.
• Ability to work in a fast pace call center with multiple priorities while handling end users' requests.
• Analyze and solve end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, e-mail, internet, Wi-Fi and local-area network access.
• Support and implement of company procedures and policies.
• Perform other duties of a similar nature or level

JOB REQUIREMENTS :

Visit www.libertycareers.com for more information.

Background checks / drug-free workplace.

EOE.