Floor Manager

Job Overview

We are seeking an energetic and detail-oriented Floor Manager to lead our dynamic team and ensure exceptional service across our restaurant operations. As a pivotal leader on the floor, you will oversee daily restaurant activities, manage staff, uphold food safety standards, and deliver memorable customer experiences. Your passion for hospitality and strong management skills will drive the success of our casual dining or quick service environment, creating a lively atmosphere where both guests and team members thrive.

Responsibilities

• Lead and supervise daily restaurant operations, ensuring smooth service flow during all shifts.
• Manage staff scheduling, training, and development to foster a motivated and efficient team.
• Oversee food preparation processes, ensuring quality standards are met consistently.
• Utilize POS systems such as Aloha POS and Micros POS for order processing, cash handling, and sales reconciliation.
• Maintain inventory control by monitoring stock levels, ordering supplies, and minimizing waste.
• Enforce food safety protocols and health regulations to guarantee a safe dining environment.
• Handle customer inquiries, resolve complaints promptly, and ensure high levels of guest satisfaction.
• Conduct staff interviews, participate in hiring decisions, and support onboarding processes.
• Manage shift operations including supervising food production, kitchen management, and catering services when applicable.
• Oversee food handling procedures in compliance with safety standards across all food service areas.
• Assist with budgeting responsibilities, including cost control and resource allocation.
• Coordinate with kitchen staff on food quality, presentation, and timely delivery during busy periods such as banquets or special events.
• Lead by example in delivering excellent customer service while fostering a positive team environment.

Requirements

Experience