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Site Leader
Site LeaderVertiv Holdings • Westerville, OH, US
Site Leader

Site Leader

Vertiv Holdings • Westerville, OH, US
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Job Posting

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals :

  • Vertiv is an industry leader in technology and services with a best-in-class customer service and safety culture.
  • Company leaders have many years of hands-on field service experience in this industry and many others.
  • Tremendous focus is placed on employee technical and leadership development.
  • Technical training takes place in our state-of-the-art training academy or regional training center with a strong focus on immersive, hands-on learning.
  • Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & generous PTO / vacation plan, medical, vision, & dental & more.
  • Abundant technical resources including 24 / 7 technical / factory support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides.
  • Company-wide commitment to promoting a strong work / life balance.
  • An employer-of-choice for veterans with technical backgrounds.

The Site Leader will provide world-class jobsite leadership for large, long-duration, high-profile orders of Vertiv power and / or thermal equipment. The Site Leader is the primary Vertiv service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The site lead is required to work in tandem with the assigned project manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.

Duties & Responsibilities :

Role Summary :

  • Provide jobsite technical leadership for large projects.
  • Factory certified on a variety of products that interact with Liebert systems :
  • Expert working knowledge of electrical power distribution, generators, switchgear, automatic transfer switches, et al.
  • Leads an on-site team of 1-2 project leaders who may be leading crews of 1-10 technicians each.
  • Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site.
  • Leads and supports start-up and site testing activities for assigned projects :
  • Ensure sufficient manpower on-site each day to perform start-up and site testing work.
  • Assist during start-up and site testing as necessary, depending upon man-power availability and site location.
  • Provide daily status reports to service management, project management, and sales rep.

    • Technical Responsibilities :

  • Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade.
  • Keeps current on safety bulletins, safety field change notices, field change notices, and service tips.

    • Safety Responsibilities :

  • Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective / preventative actions required in a timely fashion.
  • Operates in a safe manner in accordance with published safety guidelines.
  • Must wear appropriate PPE as per company guidelines and accordance with job duties.
  • Adhere to work hours policy guidelines "14 hours rule."
  • Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
  • Must be a role model to fellow associates with regards to safety by setting a positive example.
  • Lead by example with the use of stop work authority, good catch engagement, and timely closure of necessary corrective / preventative actions.

    • Administrative Responsibilities :

  • Ensure adherence to Vertiv warranty process in partnership with project manager.
  • Provide accurate and timely reporting in accordance with published guidelines :
  • Timecards, expense reports, mileage reports, SR / task closure, forms, et al.
  • Supports project manager with obtaining any necessary technical data so project manager can maintain project systems.
  • Maintain company property according to company policies :
  • Credit cards, PPE, test equipment, laptop, smartphone, et al.

    • Customer Satisfaction Responsibilities :

  • Provide proper and adequate communication to internal and external customers.
  • Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification / re-alignment if there appears to be misalignment of expectations.
  • Maintain customer satisfaction rates according to company guidelines.

    • Personal Performance Expectations :

  • Make decisions based on the fundamental 5 in order of importance : safety, quality, timeliness, cost, productivity.
  • Capable of making timely decisions, technical and commercial, under pressure.
  • Maintain productive utilization rate according to company guidelines.
  • Adhere to company dress code and safety regulations.
  • Understand and comply with company startup / escalation process and procedures.
  • In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv behaviors.
  • Ability to communicate with all levels within the organization - managers, co-workers, support services, sales, electronic communications, et al.
  • Ability to handle stressful situations and provide a calming effect to customer.
  • High level of diplomacy when interacting with internal and external customers.

    • Qualifications :

  • Experience (one or more of the following) :
  • ASEET preferred.
  • Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of Vertiv power equipment - preferred.
  • ASMET.
  • Six years military experience in a related field.
  • Minimum 2 years of experience in industrial construction management.
  • Interpersonal skills :
  • Vertiv behavior practitioner.
  • Strong organizational skills.
  • Independent operator.
  • Strong verbal and written communication skills.
  • Able to build and maintain trusting customer relationships.
  • Collaborative and cooperative in high-stress environments.
  • Able to communicate at all levels of an organization with a base level of executive presence.
  • Able to quickly respond to changing customer priorities without disruption or resistance.
  • Mastery of electrical / electronic test equipment and theory.
  • Must be able to read and interpret electrical one-line diagrams and blueprints.
  • In all aspects of the job, need to lead by example, and held to a higher standard of conduct :
  • Product certifications up to date.
  • Meet all aspects of the job description.
  • Performance evaluation rating of meets all aspects of job requirement or better.
  • Consistent performance and customer relation skills.
  • Technical skills :
  • Ability to make an immediate site evaluation, skills to include : environmental temperature, and general operating conditions without supervision.
  • Ability to summarize and report all work-related tasks performed.
  • Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
  • Recommend and direct activities at a customer site by leading technical activities of other technicians.
  • Provide on-site customer consultation with the assistance of project leader(s).
  • Capable of providing project leadership and on-site direction for assigned projects.
  • Expert in COHE procedures.
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    Site Leader • Westerville, OH, US

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