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Customer Service Representative

Customer Service Representative

Greco and SonsBartlett, IL, United States
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JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

  • Answer all incoming concerns / needs from all customers
  • Key pick-up request, Handle transportation / routing on delivery questions
  • Process will-call orders
  • Provide customers with invoice copies.
  • Process credits
  • Maintaining Call list
  • Monitor orders before the cut-off
  • Communicate regularly with the AE (account executives) and customers.
  • Manage the same-day deliveries for OPCO (operating company)
  • Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

  • High school diploma or equivalent.

    • Experience

  • 1 year prior outside foodservice sales coordination or customer support experience
  • Preferred : Previous call center experience

    • Professional Skills

  • Strong telephone communication skills
  • Able to work in a fast pace environment
  • Ability to sit and work at a PC for extended periods
  • Proficient in MS Office

    • LI-DF1

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    Customer Service Representative • Bartlett, IL, United States