At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.
A Call Center Representative at Hero is responsible for fielding incoming calls and inquiries, and converting them into booked appointments with our technicians and staff.
Candidates who will thrive in this role consistently exceed customers' expectations, communicate well with customers, and display empathy and a willingness to help others.
Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.
Amazing Benefits Package
- Competitive Compensation : $20 per hour starting wage
- 3% 401k Employer Contribution
- 100% Employer Paid Benefits
Free Medical Benefits for employee and family (additional upgrades available at reduced cost)
Free Dental and Vision Benefits for employee (additional upgrades for family available)Free Short-Term Disability BenefitsFree Long-Term Disability BenefitsFree Life InsuranceH.S.A. and F.S.A. plans availablePaid Time Off starting at two weeks a yearSix paid Holidays a yearFull access to Peak Health fitness and recovery centerEmployee discounts on services - at cost pricing availableSchedule
Five eight-hour shifts that vary from 7 : 00am-9 : 00pm, Sun-SatTraining period : Mon-Fri 7 : 00am-3 : 30pm, for two weeks in the officeUpon completion of training, a variety of shifts are available via shift bid and work from home options may also be availableShift Bid Process : Shifts are chosen based on seniority and are subject to change as business needs changeRotating on-call shifts on weekend, evenings, and some holidays with advance noticeOvertime is offered by management when available, and may at times be requiredEssential Job Duties
Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customerMake outbound calls to book and confirm existing and potential customers to book the dispatch board to full capacityMaximize opportunities from online lead sourcesAdhere to the company plan for customer concerns and work to resolve them efficiently and effectivelyFollow company prepared scripts and proceduresUpdate and maintain information into our customer database with accuracyPractice first call resolution when handling callsOther duties as assigned by managementQualifications
Demonstrates Hero core values at a high level (T.R.U.E.)High School diploma or equivalentCall Center experience is a plusKnowledgeable on current processes and procedures, promotions, coupons, and any other necessary informationAble to communicate professionally, clearly, and concisely with other team members, management, and customersDemonstrates a strong ability to multi-task and problem-solve with a sense of urgencyOn time and prepared to work before the scheduled start time for your shiftDo you have what it takes to be a Hero? Apply Today!
Hero Home Services is an equal opportunity employer, including veterans.
