Banking Operations Specialist

TPI Global (formerly Tech Providers, Inc.)Oakland, CA, US

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Project / Role : Banking Operations Specialist

Duration : 3+ months (potential extension)

Location : Oakland, CA (Remote, within 50 miles)

Role Overview :

Seeking an operational specialist to support Square’s suite of banking products (loans, credit, and other banking services). This role combines customer support, risk mitigation, and process improvement with a focus on delivering a white-glove seller experience .

Key Responsibilities :

Respond to seller inquiries via CRM tools (email / messaging).
Review and process applications and business documentation.
Provide loan / account information to customers.
Identify trends, escalate issues, and suggest process / product improvements.
Support compliance efforts through BSA / AML-related responsibilities .
Meet / exceed SLAs to minimize risk and potential revenue loss.
Document bugs / features and advocate for seller community.
Collaborate remotely with teams via messaging tools and video conferencing.
Contribute to updates for Square Banking support content.
Develop an understanding of the underwriting process .

Required Skills & Attributes :

1+ years’experience in a financial institution, payment provider, or direct customer-facing role.

Strong analytical, written, and verbal communication skills.

Experience with Google Suite, Microsoft Suite, Slack, CRM tools .

Ability to adapt in a fast-paced, changing environment .

Passion for customer success and helping small businesses grow.

Flexible, collaborative, and open to feedback.

Nice to Have :

Prior risk / compliance (BSA / AML) exposure.

Familiarity with banking / underwriting workflows.

Experience in process improvement or customer advocacy roles.

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Operation Specialist • Oakland, CA, US