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Airline Customer Service Representative - Chinese Speaking Preferred

Airline Customer Service Representative - Chinese Speaking Preferred

San Francisco International AirportSan Francisco, CA, US
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Hallmark Aviation Services

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.

We offer part-time and full-time positions.

  • Excellent advancement opportunities
  • Paid Training
  • Dynamic Workplace
  • Medical benefits
  • Voluntary dental, vision, and a matching 401k plan
  • Amazon Incentives and travel perks

Responsibilities

You will also learn to perform the following functions throughout the course of your employment :

  • Learn behind-the-scene workings of an international airport.
  • You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
  • Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
  • Enjoy the opportunity to professionally interact with high-profile passengers.
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

    • Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age, high school graduate or G.E.D equivalent.
  • Eligible to work in the United States
  • English proficient, other languages are a plus.
  • Computer savvy

    • Are you passionate about learning?

    Paid training with our highly knowledgeable and top performing training department.

    Equal Opportunity Employment

    Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    If you've come this far, then take the next step towards elevating your skills and building your new career.

    It's just one click away.

    Qualifications

    Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our domestic / international airline(s). Great entry-level airline opportunity. Apply today!

    Basic Requirements

  • At least 18yrs old, with a High School Diploma or G.E.D.
  • Valid US work Authorization
  • Able to speak, read and write in English
  • Flexible schedule to work weekends, holidays & overtime
  • Basic Math Skills : Adding, Subtracting, Division, and Multiplying
  • Computer Literate
  • Common sense and organized
  • Mental capacity to make quick and rational decisions
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a fast-paced environment
  • Able to reading & comprehend reference materials, instructions, policies & procedures

    • DRUG SCREENING REQUIRED AT TIME OF HIRE

    Essential Duties and Responsibilities (other duties may be assigned)

  • Perform a variety of duties at an airport including : assist customers with fare quotes; boarding gate functions,
  • Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
  • Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
  • Translate, transcribe when possible
  • Take care when handling company assets and be aware of costs associated with damage
  • Complete accurate cash handling transactions, manifests, and labelling
  • Operate machinery in accordance to operational policies and standards
  • Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
  • Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

    • Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Varied shifts within a 24 hour clock

    Some overtime

    Occasional lifting of 70-100 lbs

    Long periods of standing and walking long distances

    Pulling, pushing and moving large bulky items including carts

    Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

    Environmental Conditions : Involves continuous people interaction and exposure to aircraft sounds

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    Customer Service Representative • San Francisco, CA, US